Alex and AniReviews of alexandani.com

The company spends time all the time making sure they post their products on social media, but doesn’t bother to respond to customers who paid for a product. Totally unacceptable then they they’re gonna charge $8 to $10 for shipping. Well that’s funny. They don’t even bother shipping it responding or anything. This company is absolutely pathetic.

Took 2 months to receive. Cheap quality. Would never order again.

I used to love Alex and Ani. I have several bracelets from years ago. I just purchased a bracelet and was highly disappointed. The quality haas gone down hill. The bracelet looks and feels like cheap plastic. It is also smaller in size compared to my older bracelets.

I ordered the pencil cuff bracelet with gift wrapping from this company as an end-of-the-year school gift for a teacher. It was shipped swiftly, but the only thing that arrived was the gift packaging and no bracelet. I emailed customer service and nobody ever got back to me. As far as I’m concerned, this is stealing. If I don’t hear anything back in the next day or so I’m filing a fraud complaint with my bank.

I absolutely love my Alex and Ani bracelet! The quality is great — it feels sturdy but still lightweight and comfortable to wear every day. I get compliments on it all the time, and it pairs really well with other bracelets too. The design is beautiful and meaningful, and it hasn’t tarnished even with regular wear. Shipping was fast and the packaging was lovely. Definitely worth it — I’ll be buying more!

Ordered from this company and it took over a month to get arrive to me. One of the items was damaged and I had to go through the refund process which was also delayed a week between each email they would reply to. Finally when I got an E gift card to buy a new item in replacement (which I didn’t want), it took another 4 weeks to get to me. This item (earrings) was also damaged. I complained about their packaging being terrible the first time because it’s just in an envelope, and it was the same the second time. I have ordered from this company a year before and only experienced long shipping delays. Now I will never buy from this company again. Absolutely trash products, quality is low, very inconsistent, very slow processing time, and poor customer service. Don’t give them your money.

I’m sad about this company. I have literally been purchasing from them since day one when first sales were started. I have over 50 bracelets & multiple necklaces from over the years, and my 2 teenage daughters have quite a few pieces ! Anyway, I was always a happy customer but then the last couple years and very recently things have been going downhill for instance, my last purchase, the bracelets came in no box no paper and there was no card that usually has a little quote or an explanation on it. They were literally wrapped in plastic with scotch tape, and the bracelet didn’t even have a tag on it and it looked like it was worn, it was slightly scratched, so I contacted them and they immediately sent me out a new one, but I kind of felt like they acted like I was lying or it was my fault or I don’t know what they were trying to say, but the vibe was off, and I literally did unboxing and sent them the videos/pictures of the opening of the merchandise so it was all right there for them, clean and simple to see and obviously they thought so because they sent me a new one, but they’ve had to send me a couple replacements because of broken or tarnished and that’s just not the experience I used to have in the prior years now it’s a shame because they have these cute zodiac necklaces and I really want one but why should I make a purchase?

I placed an order for an item a couple of months ago which was taking an unreasonable amount of time to arrive. After several email exchanges with their customer service, they finally told me the item was sold out and so they couldn't fill my order. I ordered the item just about as soon as it was introduced to their product line, so they should have had sufficient inventory at the time I placed my order. I did get a refund, but was disappointed that they could not fill an order they should have been able to fill. Unfortunately, I saw something else I liked earlier this month and - I'll admit this was very foolish of me - I ordered it. Again, it was taking a long time to show up. I contacted customer service again, and they sent me a link showing the order on its way to Arizona- while I live in Brooklyn, New York! They claim that *I* indicated the shipping address as Arizona, which is ridiculous - and besides, my zip code is obviously a New York zip code so there is no way the item should have been sent to Arizona. Nice of them to blame me, the customer, for their mistake. I've asked for a refund and am waiting to see if they will issue one. Finally learned my lesson - NEVER AGAIN will I ever order anything from this company. EDIT: This is unbelievable. They claim they can't issue a refund until I return the items and they receive them back! How am I supposed to RETURN something I never receive because these idiots sent it to the wrong state? I've started a dispute with the credit card company. I hope I can get my $72 back! DON'T EVER TRY TO BUY ANYTHING FROM ALEX AND ANI!