Bad
124 reviews
Alexa KelleyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Our designs are curated with love and an obsessive attention to detail, with the hope to inspire women with the confidence and self-love they deserve. Life should be full of love and adventure, the last thing you should worry about is changing your jewels for every occasion.
Alexa Kelley (alexakelley.com) has 124 customer reviews on Rated Honest, with an average rating of 1.3 out of 5.
124 approved reviews, newest moderated first
delaney D.
Posted
Ordered 3 rings on May 20th, 5 months have gone by and I still don't have the rings. They keep lying and saying they are shipping them but this is the biggest scam. Worst customer service ever - do not buy from here
KN
Posted
Bought a ring; didn’t end up loving it so I requested a return via their email and they sent me a return label. I return the item and never receive a refund. I emailed them multiple times with no response except for one email from them saying they are having technical difficulties and responses from them will be delayed. This was back in May of this year. It is now almost September and still have not received a response. This place is either a huge scam or has the WORST customer service in the planet.
Stacey L.
Posted
Well I guess I should have checked here before purchasing from Alexa Kelley. Spent quite a bit back in June and then got a shipping notice in August but now USPS says the shipping number has expired. Guess I’ll be disputing the charge with my bank. Super disappointed as the jewelry looked pretty.
Sue D.
Posted
I ordered almost one month ago, it was $175 I sent and email to the email address they display on their web site, then I’m started trying in their social media and they told me I had to fill the social media form, I did…and guess what excuses. they told me I’m going to receive an answer no longer than 2 days, I’m no getting any answer. I recommend you if you have the same case do a dispute with your bank and do a report here reportfraud.ftc.gov/ also report their social media, because after knowing they are supposed to having problems and delays they keep promoting their brand, taking money, and deleting all comments. Totally a scammer!!!
Liv
Posted
Made my purchase on 10 August, followed up via email yesterday and yet to receive a response. Genuinely worried I have been scammed here after reading the reviews @alexakelley please respond
Mary Jane T.
Posted
I am so sad to make such a review because I truly love the quality of their jewelry. However, their customer service response/engagement is not as high of a standard as that of their products. While I have ordered from them numerous times, the "delayed" shipping due to high volume started last year and has yet to be addressed or corrected. They will keep your money for expedited shipping, and will continue to offer it on their website but will not refund you that extra money nor will they credit your account. I really hope they get it together because the product is great, service is way below sub-par. P.S. I ordered a few items on 7/25, and still no response or shipping information was provided. :(
Nina C.
Posted
I am really disappointed and upset with this company. I tried multiple times to reach out to them to cancel my order. I order five rings, received four, and it says that the other ring is not even shipped yet. I returned four rings, did not receive my refund yet. I am still waiting. Please avoid this company at all costs. They are a scam! I am also considering legal action with this company. Very very very poor experience. If the representatives from Alexa Kelley see this, I want my money back.
Arlen A.
Posted
I ordered 2 items in March 2024. Emails were changed twice from their end, until I asked when my package would arrive then they stopped answering . It's August and still nothing. I asked for a refund and nope. I made a dispute with my bank and alexakelly lied and said they sent the package. I commented on their Instagram photo, and they removed it.
Response from Alexa Kelley· Aug 13, 2024
Hello, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted at checkout, we sincerely apologize for the continuous delay of your order. We do see our team was awaiting a response regarding one of the items from your order, which has caused the shipment to be placed on hold. We’ve confirmed our team has followed up again and will be awaiting your response. That said, after circling back with our team internally and conducting an extensive search, we can confirm that we are unable to find any dispute or dispute response from our team associated with this order. We also confirmed that our team has not provided any tracking information since this order was on hold. We take these matters very seriously and would like to investigate this further, but will require additional information to fully address your concerns. Please reach out to us directly at [email protected].
