Steward
Posted
Very prompt response
Very prompt response , great customer service and assistance .
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!

Excellent
571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
National alarm monitoring company offering smart security at a fraction of the industry cost. Security system take over, able to use existing security systems and upgrading them to today's modern alarm system to protect businesses and homes. All monitoring services are backed up by a U.L. certified 5 Diamond Central Monitoring Station that is operated 24/7, results in lightning fast response times that are unmatched.
Alarm Relay (alarmrelay.com) has 571 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
571 approved reviews, newest moderated first
Steward
Posted
Very prompt response , great customer service and assistance .
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Jose M.
Posted
I love Alarm Relay’s response time and service when they verify a signal received. Whether the signal was intentional, accidental, or equipment problems the speed of response and composed service always comforts me in knowing I have a great team protecting my family.
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Sharon
Posted
We have ADT equipment, but were tired of paying almost $50 a month for monitoring. We googled monitoring companies and Alarm Relay popped up, so we gave them a call. They walked us through the reprogramming of our equipment so they would be able to monitor it instead of ADT. We now pay less than $10 a month for BETTER service. If I accidentally set my alarm off and reset it, ADT never bothers to call, but Alarm Relay calls every time. I really appreciate that! We are very satisfied with them and would highly recommend them!
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
MICHAEL & CYNTHIA Q.
Posted
Alarm Relay does a good job of monitoring (we've actually had 2 situations where they had to call the police, and did so)....They're prices are reasonable, and they're easy to work with....
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
JEREMY S.
Posted
Great price, great service! My alarm was compatible with their service and although I had to do a little work to set it up with the technicians I'm glad I did. My alarm goes off they call right away and if we don't answer they call the police. I've had several different major services and this is by far my favorite.
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Tangela T.
Posted
I was happy with my service until I called with an issue with my key pad. When I called with an issue with my keypad and system I was transferred to service and was prompted to leave a message. Some one called back an hour later to assist. If I was experiencing an emergency I would have been in trouble because of the response time.
Response from Alarm Relay· Jun 1, 2018
Tangela, Thank you for your feedback. We pride ourselves on our 24/7 emergency response. We're very sorry you had a suboptimal experience with our national service department & their responsiveness. Give us an opportunity to make it right. Please email [email protected] & we'll make sure you feel 100% satisfied with the overall quality & responsiveness of our service.
Keith R.
Posted
They were very helpful in getting the system up and running and after that, were there when I needed them. Good support. System worked fine.
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
chris
Posted
Have had no problems with their monitoring service.
Response from Alarm Relay· Jun 1, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!