Alanita TravelReviews of alanitatravel.com

Last year's summer visit to Bengaluru resulted in cancelation of return flight (August) and AlAnita did not inform us about flight cancelation. We found out 24 before flight while trying online check-in. Calling AlAnita was futile, useless and waste of time.for 2 days. Had to make my own arrangements to return back to US. Horrible customer services from AlAnita.

Guys, please careful with this travel agency, we think that they are giving good fare but once the reservation is completed successfully, make sure you have charged for correct dollar amount in your account. In my case, they charged more than what it shows itinerary, and when I contacted them it was said it the difference amount charged by airline which is absolutely ridiculous SO PLEASE CAREFUL while making reservation with these guys. I've referred to a friend and she booked the flights thru this travel agency, and it's not been even 8 hours she has to change the reservation for that they charged her $350 as cancellation fee as far the stand rule we all know is within 24 hours a passenger has ability to reschedule the itinerary but these guys has changed the rule. One of the worst travel agency I have ever worked with and completely disappointed and raising awareness for users of Alanita Travel and never go again with these guys.

This is the worst travel agency and I would say it’s fraud. They took my $793 dollars for no reason. I booked my ticket and then there was a travel ban on international student and wasn’t not able to make this trip. So they convinced me to keep this ticket open as there was penalty for no show. I do not get this if there is a ban on travel then how can I travel and how can this penalty applies to me. Anyway I kept this ticket open and it is been a year and the ticket is about to expire. So now I wanted to cancel this ticket and I am requesting for my refund. But they are asking for another $550 for cancellation and no show penalties. Can anyone please advise me on this ?

RUNNING A SCAM!!! We have been booking with them for many years, primarily because initially we were getting it somewhat cheaper compared to online....things were fine until COVID arrived when you really needed customer service and people needed rescheduling/refunds.... We booked a Delta flight and were told if your journey is impacted by covid, we will get you refund..if you reschedule, you can pay the fare difference and fly......our child came down with covid and we couldnt fly...then started the nightmare of dealing with poor customer service...no refunds, nothing.....ticket got converted to an open ticket because Delta allowed it.......then, when it came to rescheduling, Anita and her gang started the game of making further money by asking $300/ticket on top of what we had already paid (a 570 ticket), stating its airline policy and they cant do much (while online fares on those dates were lower than what we had paid).....so pay up, or loose the ticket already holding....finally we were able to get hold of delta customer care, who told us these agents are lying and Delta never asked for such a money...Delta only requires fare difference, which was only $4.50 for our preferred dates.....finally the delta customer care was able to redeem the e-credits and issue the ticket, but not before this Alanita gang made us pay $50/ticket as the service charge on top to release the tickets... Lesson learned, dont go with them, book directly on the airline website, mostly they are comparable fares and you have a smooth process of rescheduling/refund without paying these middlemen additional hundreds of $ in "airline policy" fees that never exist in first place....

Worst travel agency. Took my money upfront through zelle and then increased my fare by $200 and still couldn't issue me a ticket. Also its been a month and still didn't get my refund back. Also the travel agents are very rude. Lost my time and money too through this agency.

Disappointed and raising awareness for users of Alanita Travel. While I went back to them a second time to buy tickets after getting one couple of years back, the experience has been very bad. Their agents don't call back or say lies and nobody returns the call back. Finally after buying tickets a cancellation due to covid reasons was a nightmare. Nobody calls back and then after some rapping with noise, they say new procedures of sending cancellation money via Zelle instead of credit card. There is no mention of Zelle when you buy the tickets that they will be needed while cancelling. I have canceled and paid the amount via Zelle and waiting for the refund. They say 10 weeks for refund. I have documented the entire process via email so that I can pursue other avenues if they don't refund. Totally disappointed and not sure I would recommend them.

One of the worst travel agents I have ever worked with. I booked my tickets on October 8th from Detroit to Bangalore ( 4 of them) and they collected the money within 2 days. After 6 weeks, they started calling me and making changes to my flight schedule as domestic flights are canceled. They did not fix the issue with airlines and eventually made me cancel my booking. Now we have to pay twice the amount. Please let everyone know not to go with this travel agent

ADIL was the representative who called me when i reach out to alanita. He was so helpful for booking the tickets. He was so patience and of course there will be a delay in call back due to high income calls but he reach out to me on time and he is very helpful. Because of him i am giving full stars.