Average
239 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality, affordable human hair extensions with free worldwide shipping and 30 to 45 days money back guarantee.
Airyhair (airyhair.com) has 239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
239 approved reviews, newest moderated first
Χριστινα Κ.
Posted
I buy from here many times for me and for my clents. I dont have any problem with hair or colors or quality!!!!! My orders come quikly and its great lovely amazing hair!!!!! Thank you AIRY i hope you stay so amazing seller!!!!!!
sarah
Posted
Dealing with you guys is like dealing with a 7 years old child. Instead of arguing with customer about who is right and who is wrong. You should be professional and find a solution to the problem if you are considering yourself as a serious company and you are caring that much for your reputation. Now regardless of the reason why I didn't receive the package which is not my concern. Why it's taking so long to receive the refund. in your tracking system it's showing that the package was sent back to you on December 12, we are January 11... can you tell me why is it tacking so long. Very bad experience with airyhair. I placed an order on November 8 and I've never received the package. I've sent so many emails asking for a refund. every time they tell me that they will refund me shortly. It's almost two months now and I am still waiting for my money. Please stay away from this company. 11 Jannuary 2017
Response from Airyhair· Jan 12, 2017
Hello, This is not true. First of all: 1. You have entered a wrong United Arab Emirates shipping address, which led to non delivery. 2. We have asked you to contact the post office to let them know your correct address but you refused to do so. 3. After the item stayed in the post office for weeks, it was finally sent back to us but we are yet to receive it, this is why we did not process your refund yet. Delivery back to us is not something we have control over since you are the one who sent the package, I would advise contacting the local post office to see where the issue is :) We will refund once the package is received, we always do. > can you tell me why is it tacking so long. Very bad experience with airyhair. Again, you are the one who sent the package via your local post office, not us and AiryHair has nothing to do with the package.
Gabriela G.
Posted
I have bought #613 remy plus tape in hair and accidentally picked a wrong color (wanted to go with #60), the issue was that it was right before Christmas and I did not know what to do, after explaining the situation to Jennifer P. from support, she sent me the color that I wanted at no additional cost via FedEx, making sure I got them before the holidays, thank you so much,
Madison L.
Posted
I placed an order with the company on November 15, it was still processing 4 days later so I emailed the company as I needed them for a specific time. They asked for my first name and sent me a different Madisons order and tracking information. When I sent them my full name they replied that they had shipped the order out (this is on November 21st) the shipping information did not update for a few days. It showed up as being shipped on November 24th. I am returning this order not due to quality but as a result of the time, as I need them by a certain time. Today (December 6th) they are still being shown as in China. I will probably not order from this company again, due to the slowness of the order. If you order i urge you to use rush shipping. Also They sent me an email yesterday saying my payment was received (was taken out of my bank on November 20th) and the order was shipped so Im not sure whats going on. Also in that email there were a few links where they offered cash in exchange for reviews, so Im not sure how trustworthy all the good reviews are. Order at your own risk, they hair might be good but it will take a substantial amount of time to get it.
Response from Airyhair· Dec 7, 2016
Hi, sorry for the troubles regarding shipping times. > I am returning this order not due to quality but as a result of the time, as I need them by a certain time Please do, if you no longer need the hair, feel free to return them and we will issue you with a full refund, no questions asked. > I will probably not order from this company again, due to the slowness of the order. For orders that need to be delivered immediately, we always recommend express shipping, free shipping option was designed to save customers ~20$ in costs, which we think is extremely valuable. In your case that is 30% of the order's value! That is A LOT. The downside: might take 10-30 days to arrive. > Also in that email there were a few links where they offered cash in exchange for reviews Please keep in mind that we offer compensation (usually in terms of store credit) for high quality video reviews (including their suggestion on how can we improve our service and products) and not "good reviews" in general. We have had youtube celebrities with over 100,000 and 300,000 subscribers recommending our hair and there is no way they would post anything dishonest. Our hair is real human hair and is a real deal. This is a healthy way to improve the relationship between AiryHair and its clients, and is also helpful for people who want to learn more about hair extensions in general. Sorry for your troubles.
Deborah
Posted
I usually buy from another supplier but was short on cash and had to try something different, to my surprise, the hair is identical to my old supplier but is 4x less expensive, how come? Thank you for everything.
Andrea K.
Posted
Accidentally bought a wrong color, Sam from AiryHair exchanged it for free and paid shipping expenses for return / exchange, thank you!
Alina
Posted
Ordered my first set of teal + blue tape extensions for the upcoming Halloween and received them in 2 days. Unlike my previous buy last year from a company that I wouldn’t like to mention, the hair was not dry and did not lose color after washing it multiple times (just as a test). Still as soft as new.
Maila M.
Posted
This hair is garbage. You will waste more money over time buying this hair than if you just spent the money on good hair. It's remy hair but instead of the cuticle of the strands running down like how it grows out of your head, it goes upwards. Meaning they didn't pay attention to the direction of the hair. It lasts one wash than starts to matt. Don't use a hair dryer or hot tools on it because it will fry instantly. Save another 100 bucks and get better hair. Also if you want your money back you have to mail all the hair to them and they test it in their lad, they will say it's remy because it is. but the wrong way.
