AirsplatReviews of airsplat.com

Ordered from them 2 weeks before Christmas 2013, paid extra for two day shipping and got the partial order a week later. I called customer service and they informed me that it was on back order until the first week of January 2014. Today is March 4, 2015 and I still haven't received the rest of the order. Called to cancel and I was told it has already shipped out and will be here Wednesday so I cannot cancel. I'll never order from them again. Recommend you don't either.

I ordered and elite package for $35. Sounded like a good deal and I would save over $30 on my order with the additional 10% and free shipping. Be careful, I was mislead. I was just informed in an email from Marissa in order processing that I didn't get the additional 10% off, nor do I receive free shipping on my $300 order. She said that because the lightup promo was applied the extra 10 didn't qualify. This is copied and pasted from the elite membership description, "Additional 10% off on all items This 10% can be used *on top of promotions that AirSplat is currently running. That means if a non Elite customer gets a 25% discount, you would get a 35% discount. The 10% discount you receive once joining The Elite is applicable to ANYTHING on our website. We mean absolutely ANYTHING. There are ZERO restrictions with this 10% discount. There's also no limit to the amount you can spend. If you wanted to spend $10,000 on guns at AirSplat, you will still receive 10% off your entire order. " I received a great deal on some guns, they were shipped fairly fast (still haven't received them), however I will not be ordering from them again. I have to wonder how trustworthy they are considering they didn't keep their word here. I am expecting a refund on the elite membership considering I was mislead. EDIT: Contacted them by phone today about the refund. After a hold on the phone I was connected to a female, didn't get her name. She was very nice and seemed to understand why I was wanting the refund. After explaining that I felt mislead she said they would refund my $35 and she was sorry for the confusion. I am still sticking with 3 stars, they should clarify things better. To me zero restrictions and applicable to anything, then putting restrictions may apply at the bottom is very shady. Spent $400 more on airsoft but this time I went thru amazon, should have been airsplats money but they didn't give me a quick resolution. Hopefully the guns are good to go, if they are there is a slim chance that I will reorder from them but no time soon.

Airsplat it a great website! They have only top notch products with top notch prices! Not only are their products great but their service is one of the best if not THE BEST airsoft websites customers service. If you come across a problem with a order or just a question about the website they, quickly find a solution that's best fit for you. I would strongly recommend airsplat any day.

I have bought two guns and A LOT of "ammo" from AirSplat, it was cheaper then buying it from other sites and they also give an AirSplat guarantee that they tested and reviewed the guns and everything else they have.

Complete nightmare. Placed an order with this company through Rakuten (Buy.com). After hearing nothing about the order for 4 business days, I called to find out that the item was on back-order for 6-8 weeks. I was not notified of this and I told them to cancel the order. The money went back on my card and everything was fine. This week the item was marked as shipped with a voided tracking number and the charge has reappeared on my card. Airsplat has not answered my emails and Rakuten isn't helping. So right now I have no product and I'm out $200. If I were a vendor, I wouldn't want my product associated with this company. I've been doing E-Commerce/Digital Marketing for a fashion retailer for two years and it's almost inconceivable how a mistake like that could be made in fulfillment and billing. Maybe they should take some money from their PPC budget and focus a little bit more on customer service. Then maybe they won't have so many negative reviews.

This review has been created by Airsplat Army Portland. I have worked with Airsplat in Portland Or with a goal of making airsoft bigger, better and fun for every one. Airsplat specifically Airsplat Seattle and Airsplat Boss. From the view of the outside looking in, it seamed like the Seattle store dropped every thing to help us. We where attending a game and had noting to represent Airsplat Army Portland. Sebastian the store manager of the Seattle store did every thing he said he was going to do. He went above the line for us. The game was a hit and I don't know how els Airsplat could have topped what we did in such a short time. The players of that game where taken care of for sure. 5 stars Airsplat. John Cox Capt, Airsplat Army Portland

Words cannot describe how awesome these guys are. To keep it short and simple they have the best price match system and they have awesome specials each month. I pick up High quality bbs every month. I wont go anywhere else. Airsoft Extreme and Evike have no chance against Airsplat. T

Well I have been using airsplat for well over 3 years or so now and I have nothing but great experiences from them. Anytime I have ordered something from them it has been shipped with confirmations and received on time or sometimes early depending on the items ordered and shipping method. If I have had any questions I have been able to find the answers either through their videos or just by emailing and asking them with a typical 24hr response time on the emails. Airsplat is probably one of the few companies that I will do business with on a regular basis for my airsoft needs.