AirfranceReviews of airfrance.us

Very clear Web , easy to use answer all my questions

I made a reservation, my credit card was charged, I got my booking code, S8G6BO, and my reservation was confirmed. The next day, I couldn't find my reservation on the Air France site. The service telephone number kept disconnecting me because of "Call Volume." Through a chat, I was informed that my reservation was cancelled, with no explanation. I had to make a new reservation, but my fare was no longer available, and I had to pay $300 more! I couldn't get the days I wanted, either. This is the first time this has happened to me with Air France. I expect, at the very least, an apology. An Airline concerned with its reputation would reimburse me the difference in ticket price.

The site is well designed making the booking process friendly and easy.

I could easily navigate on their website and have a help offer at reach if I needed on the same screen. Bravo! The fact I didn’t have to rush was also appreciable. Merci.

Terrible site. The flight I wanted couldn’t be booked. Kept getting an error when I tried multiple times to book it. The flight I ended up booking had a totally different point/cost when I actually went to book it. Customer service is unreachable.

Very easy and quick reservation using points.

As usual AF continues to exceed expectations in the flight booking arena.

Air France is the best