AetnaReviews of aetna.com

I have an Aetna part d prescription plan. In 48 months, my premium has gone up 840%! And in the 48 months I've had it, I've never used it once. Given that I was unaware of this insane increase, I missed the open enrollment. Now I'm trapped at $94 a month for the entire year of 2026 for a plan I will never use, as I have no prescriptions.

Atena Medicare Premier PPO higher out of pocket costs constant denials of coverage for Petscans and prescription B drugs with no actual medical review just denial. I had been satisfied with Aetna for several years but who ever changed the plans screwed them up badly. Time to look elsewhere.

GARBAGE! IVE BEEN TRYING TO CANCEL MY ACCOUNT FOR OVER A MONTH AND EVERYTIME I TALK TO A SERVICE PERSON THEY SAY "ok it's cancelled" i even got a cancellation email, then on the first of the month they tried to automatically withdraw my premium! I had to cancel my card so they could keep taking money! So when I call today the service person says "IDK why Aetna is trying to charge you, it must be an error, just disregard it." I'm like I would if they weren't trying to auto take my money from my bank account, now I have to wait for a new card to get here! THANKS GARBAGE COMPANY!

Automated system is broken and terrible and won't let me through to a person. It's Monday. I called at 9:30 and 10:20. The automated system says the office is open 8 am-6 pm Monday -Friday but then said it's closed now. Makes no sense. Also, it said it could help with coverage but when I said I wanted help with coverage it said "goodbye". It's terrible.

If I could give them a zero, I would. My mother n law had a life changing event and had to have therapy. They discontinued therapy so fast within 2 weeks. We are in the process of moving her to assisted living. They allowed no time for therapy, at least 2 more weeks would be better. It’s a HORRIBLE insurance for the older population

Overall - Very Mixed! First, the Aetna website does not make it easy to give feedback or review their services! Second, to all those who need hearing aids, Aetna will ONLY allow members to use "NationsHearing" as a provider for hearing services. Nations-Hearing has a very poor reputation according to online ratings. That was my experience as well! Why does Aetna set a fixed amount toward hearing aids, and, then only allow members to go to one provider-group!!! Makes no sense!!!

Both the wife and Ihave a dual covererage policy with aetna. We have had this coverage for the third year all due to the lies we were told by aetna CSR's during open enrollment for the 2026 year. We wete assured that we would have no co-pays to see specialist, no co-pays on prescription meds we have to have. Also there would be no out of pocket for hospitalizations or emergency room visits. Along with NO co-pays for having to be teansported via either private ambulance or fire rescue. Then come 01 Janyary 2026, we have co-pays to see specialist, co-pays on medications, deductibles for hospital stays, co-pays for each individual lab test, along with an annual out of pocket expense on top of the co-pays we have to pay. Along with huge deductibles for any type of surgery, or any other type of tests and procedures or dirable medical equipment and supplies. They are also trying to tell us that we can change our coverage plan during a 90 day grace period. I checked with the Medicare dept at Social Security. If either of us changes our plan before this year's open enrollment starts, we will be fined $150.00 per month for late enrollment thru the end of 2026. One CSR will tell you one thing, another will tell you something else, and a third one will tell you something completely different. All they do is tell you what you want to hear. Aetna refuses to answer complaints filed with our State Insurance Commissioner, the three complaints that have been filed with the BBB, saying they cannot respond due to HIPPA regulations. Which is crap, as I used to work in the medical field and know about HIPPA regulations. They used the same excuse with the grievance filed with the Federal Trade Commission. They are also getting where if you receive the Extra Help Benefit card, what it can be used to buy in the way of food, bills that it can be used for. Along with only certain otc meds and supplements.

Ridiculous, every year gets worse. Next year I’m changing. So disappointed.