aerocareusa.comReviews of aerocareusa.com

Do not use this company!!! I'm a long term customer and they never get my orders right. I have put in an reorder for cpap masks and have been waiting months as they say they are continually out of stock. When you call to speak to speak to management they just keep transferring you and then line disconnects and no one calls you back. I'm beyond frustrated. I have even called excutive office with no response

Stay away from this company. They call and wake you up early in the morning with spam calls and when you tell them to take your name off they threaten to call my insurance and tell them something. I hung up before they told me what they were going to tell my insurance and I don't care I don't like being Threatened and this female on the phone was not nice. Don't get in with this company.

This company can’t bill correctly . I believe they are scammers and frauds . I have 2 insurances and they continue to send bills saying the account was not paid on time and they bill interest to the account . They want a credit card on file so they can bill the credit card and then collect the insurance that pays them . I have tried this company twice. They promised they would correct their busine

If I could give a 0 I would. This company is terrible to work with. I just called three different times to try to get service on one of my daughter’s machines. After giving all of my information 2 people transferred me back to the main menu and one person disconnected me.

My doctor put in a prescription for oxygen 2 days ago , letting them know it is urgent. Still waiting on it. I keep getting the run around when I call and my oxygen level is in the 80s..horrible service.

ABSOLUTELY THE WORST!!!! This survey should allow negative stars. Unbelievably disorganized - one of the dozens of people contacted had no idea of what the others advised, said, directed. Why am I not able to give them a name and birthdate and the person I'm talking to can pull up my account and see what has been going on? Clearly management collects the insurance payments and couldn't care less about neglecting customers. What is the oversight agency for this company?

They keep shipping me wrong parts. I have a resmed 10 first they shipped me the tub part for a resmed 11 and now they shipped me a hose for a resmed 11. I wish they get it together!!

I am writing to file a formal complaint against Adapt Health due to ongoing issues with their customer service and fulfillment of my CPAP supply orders. I have been attempting to reorder my CPAP supplies since January 26, 2026. Despite placing this order three separate times, each one has been voided by Adapt Health. Every time I inquire, I am told that I need to contact Synapse Health. However, Synapse Health does not work with my new insurance, which took effect on January 1, 2026. When I call Adapt Health, I receive different answers every time. Some representatives insist that I must use Synapse Health, while others are unsure of how to proceed. Conversely, when I contact Synapse Health, they tell me to reach out to Adapt Health. This back-and-forth has caused unnecessary frustration and stress and has delayed access to my medically necessary supplies. This experience has been completely unacceptable. I am extremely disappointed with Adapt Health’s lack of communication, coordination, and overall customer service. Since they have been unable to resolve this issue, I plan to transfer my business to another supplier. However, I believe it is important to report this matter to the BBB so that appropriate action can be taken to prevent others from experiencing the same issues.