AdapthealthReviews of adapthealth.com

Very inclusive and procise

Excellent and professional service; responds and resolves problems quickly.

Everything

Rebecca greeting me sooo nice everything. Mr Wes going over how to use my machine. Very nice, your not treated like a number. They take their time w me. Love everyone.

Gene was very helpful and gave clear instructions.

very friendly and understandable technician

Mike was super patient & very nice. POV EASY ON THE EYES TOO 😉

Worst Medical Equipment Company I Have Ever Dealt With Absolutely the worst company I have ever dealt with. I have never experienced such a complete lack of transparency, accountability, or concern for a customer. I asked my doctor for a nebulizer because I needed one. I had no idea that the nebulizer being provided to me was actually a rental. Had I known I was agreeing to an ongoing rental, I would have never accepted it. I already have two nebulizers, and I recently discovered that I apparently have another one through AdaptHealth. What makes this even more infuriating is the billing. I am being charged $4.04 every month, yet the bill does not even identify what I am being charged for. The statement simply lists old invoice numbers and amounts under “Past Due Summary.” There is nothing on this bill that clearly says, “This is your monthly rental charge for your nebulizer.” When I questioned them about it, I was told that the rental information was supposedly provided when the equipment was originally sent. So apparently, in their mind, mentioning something once at the beginning means they never again have to clearly explain what they are charging you for. That is NOT transparency. If you are going to charge someone month after month for medical equipment, the bill should clearly state what the charge is for. I should not have to dig through old paperwork or call the company just to figure out why I am being billed. And the worst part is their attitude. I felt like they simply did not care. There was no sense that they wanted to resolve the problem or even understand why I was upset. I would have NEVER agreed to rent another nebulizer if I had understood that was what I was signing up for. I feel completely misled by the way this was handled. If your doctor recommends equipment through AdaptHealth, ask VERY specific questions before accepting anything. Ask whether you are buying it or renting it, how long you will be charged, exactly how much you will pay over time, and what happens when you no longer need the equipment. Get everything in writing. My experience with AdaptHealth has been absolutely horrible. I would never willingly choose this company again, and I strongly recommend that other patients think twice before dealing with them.