ActbestbikeReviews of actbestbike.com

Actbest has ALWAYS been extremely prompt and attentive to every inquiry or question. When faced with any issue they have always been most accommodating. That level of service is really appreciated.

I bought a bike and included the fenders and rack. While my order states I ordered Rack & Fenders--I am now told the order details are misleading and that I only ordered bthe Rack. After a few atempts to clear this up--a customer service supervisor approved and shipped me the fenders at no Charge. THANK YOIU--I appreciate the follow up--Love the 2 Bikes we purchased.

Under $500 delivered for a 27.5" Race. Took me 15 minutes to assemble without instructions. I specifically bought the race with the "ugly" Hailong external battery, cost me a whole $157 for a identical replacement from Amazon. If you buy a bike with a specific battery you'll pay though the nose for a backup! I've been riding for 4 weeks through Michigan rain, sleet and snow on bad days, often on glare ice. I'm impressed! Will see if it lasts.

This is my second e-bike from ActBest and I absolutely love their brand!!!

The absolute worst customer service/support in the entire world. I don't know what can be worse than this. I just don't. I asked them why my bike still hasn't shipped to me yet, its been 2 weeks, a lot over what they "claim" is their shipping time, 3-8 days. And I live in California, which is close. I wrote to them asking why a week ago, and they still have not responded. Please don't even meddle with this company unless you want a risk that will always end up going bad.

I have been loving my bike! I live in a hilly city and it has been so helpful and works great. The charge keeps up as well! Something came up and customer service has been great with responses and resolving the issue. So appreciative of that!

I bought an Actbest Summit based on good reviews and the specs of this bike. Shipping was super fast. There wound up being an issue with my order but Customer Support was prompt and helpful; they helped me resolve my issue. The bike itself seems good quality, but even more, I really appreciate companies with good customer support.

Sent replacement parts after battery died