trowski
Posted
Fantastic customer service
Fantastic customer service, thank you!
Response from Acratech· Sep 18, 2024
Our sincere thanks for your feedback!
Excellent
436 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!
Acratech (acratech.net) has 436 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
436 approved reviews, newest moderated first
trowski
Posted
Fantastic customer service, thank you!
Response from Acratech· Sep 18, 2024
Our sincere thanks for your feedback!
Thomas
Posted
The quality of Acratech products is unsurpassed. Been an Acratech customer since the introduction of their first ball head. With each new product, they only get better.
Response from Acratech· Sep 18, 2024
We are grateful for your kind words and for your continued support. Thank you, from all of us at Acratech.
Oliver B.
Posted
Good quality of products!
Response from Acratech· Sep 18, 2024
Thank you kindly!
Maryam A.
Posted
I recently purchased products from Acratech and wanted to share my experience. I found their products to be of good quality overall, meeting the standards of strength, lightweight design, and versatility as advertised. However, I must note that I didn't find anything particularly exceptional or outstanding about the products I purchased. They simply performed well and fulfilled their intended purpose.
Response from Acratech· Sep 18, 2024
Thank you for sharing your opinion. I hope that over time, our products will exceed your initial expectations.
Clayton R.
Posted
Helpful and quick reply via email regarding my tripod base plate - shipping was fast
Response from Acratech· Sep 18, 2024
Many thanks from all of us at Acratech
Garrett
Posted
Fast shipping, quick tech support. Great product.
Response from Acratech· Mar 28, 2024
Thank you so much.
Eric P.
Posted
Great products and competent web store
Response from Acratech· Mar 28, 2024
Thanks, we try our best. Sincerely, Acratech
Jui
Posted
The GXP is beautiful to hold and behold and by and large works great. The best thing about the GXP is its weight and the knobs. My only gripe was that there remains some creep after tightening with my Nikon 400 f4.5 lens on a Z9. Was calibrating the camera to an external dotsight and the process was mildly frustrating. Sales experience was great too with highly responsive staff responding quickly to email enquiries. Thank you Acratech!
Response from Acratech· Mar 28, 2024
Thank you kindly. Have you tried adjusting the tension knob? All of our units are sent out with the tension preset for a camera and smaller lens than what you are using. If you experiencing any troubles, please call us. We are available M_TH 9-5 PMT. Someone can walk you through any fine adjustments for the gear you are using. Sincerely, Acratech