Ace HardwareReviews of acehardware.com

The store at Alameda and Broadway is closing it's doors for food. That apparently gives the employees the right to chase a customer out of the store and cuss her out over the shopping cart she was using. I spent over $100 and was treated worse than a shoplifter.

Sometimes, there is NO replacement for a REAL person who has the right attitude! Ordered Ego Z6 ($5,500) from Ace's website. Transaction got delayed in their system, somehow. Dealer had the product in stock, was ready to deliver, but corporate wouldn't "approve" the release of the order. Days went by and they still hadn't released it. They told me it would be ready on the 9/16. Well, as of the 15th, they still hadn't released the order. Dealer told me they were NOT going to make the 16th and that it would be delayed another 5 days - all because corporate hadn't released the transaction. Called their 800 number - got the call center - Very poor experience. CANCELLED the order due to the poor personal interaction with the Call Center. Made one final attempt by calling Ace corporate offices - Barbara there is my hero! She got ALL of the red tape cleared away with ONE phone call. I was able to go directly to the store/dealer and purchase from them - with the same online special discount. THANK YOU Barbara for picking up the phone and helping! Sometimes it just takes a REAL person, in the right spot, with the right attitude, to really help!

I’ve been a customer for 20 years in that time the last 12 to 15 years I have had great service and could order everything that I needed if you stocked it last week I ordered 20 bags of milarganite fertilizer the employees who ordered it where great as usual Adam and missie where told that corp did not allow them to order more than 7 bags a time. Last spring and many years before I ordered 20 bags in the spring and in the fall no problem the two employees are great I can count on them always that is 40 bags I buy from you people a year that over 600 $ not counting all the other times I go to ACE . If I have to order 7 bags from you people a time I will take my business some where else. As a paying customer I should be able to order as much as I need if I am able to pay for you think?

I frequent the Ace Hardware store in Gig Harbor Washington. I have always been helped by knowledgeable staff. If someone is not sure they would call someone on the radio and a experienced and knowledgeable employee would be there in seconds. Not everyone can know everything, and not every employee knows all the products in the store. So on occasions the employess that have experience and the knowledge would get together with me to meet my needs to match the demands of my project. I have never been fully let down other than them not having something in stock when I need it. At least they do their best to always accommodate my high demands. Yes I demand the utmost quality of the materials and products that I purchase. I am just a little picky I guess. Returns and exchanges have never been an issue for me either. I get what I pay for and expect of an item or I want a suitable replacement or refund and I have always been accomadated. I rate my experiences at the Gig Harbor Location as a 5-star Experience every time!!!

Ace offered a bonus if i would fill out a customer survey form and so i filled out the form. I was offered several choices of rewards and I selected a smartwatch. I filled in the proper info for "shipping and handling fees" (my first mistake), and the site refused payment twice. this is obviously a scam and fraud . do NOT fall for it!!!!

Purchased Ego 24” hedge trimmer earlier this week and it arrived at local Ace store today, however paid for it 3 days ago. Asked salesman about warranty and he relied contact Ego with any issues not us. I asked if I get it home and it doesn’t work can I bring it back, his answer “ I already told you that”. Useless answer from a terrible representative from Ace

Ace Hardware in Edgewater Md just happens to be closer than going to Lowes or Home Depot. But I usually end up going to them anyhow. Ace stocks just enough for you to need to run to a big box store. Their prices are always high and their Value Reward cards expire typically two weeks after you receive them in the mail.

I purchased a replacement key fob 2 1/2 months ago and the key stopped working. It has left my daughter stranded at school. The Duncanville/Dallas locate told me that the warranty is for 2 weeks. This was not discussed when I purchased the key nor did I receive anything in writing saying it was good for 2 weeks. I paid nearly $200 dollars. Alex, the manager, originally offered to refund the money if I could bring him the key. He called back and said that the owner and corporate said he couldn't. This was the 1st time I had used Ace in a long time. I WILL NEVER SHOP THERE AGAIN. I now have to ship a broken key to her to try and get the car to a location to get the key fob reprogrammed. I was told that was my responsibility.