Ace HardwareReviews of acehardware.com

The hardware store is a breeze to deal with. They have a very knowledgeable staff and can answer most questions. They also know where all their inventory is and can direct you right to the exact spot. This saves time and gets you back to your project. Wonderful expierence!

I was up-charged without warning which is unethical.  I contacted customer "care" and received an un-empathetic response stating that shipping charges cannot be refunded.  All the way until seconds before my order was placed the shipping charge was $14 and then right as it was placed suddenly it jumped to $31 and then confirmed the order.  That is completely unacceptable.

Bought a Stihl blower in November 2022 at the South Pasadena, FL Ace with an extended warranty. Took blower in for service. 3 months later, they still have not fixed my blower. I have a pocket full of apologies, but no blower and no resolution. I have not received a single phone call. I will no longer shop at Ace. I will purchase zero Stihl products in the future.

Be aware that this company is taking advantage of it’s customers. I had my propane tank filled, it took 2.8 gallons of propane. They charged me $25 which is $8.93 per gallon. I’m sure this is illegal. I want be doing business with them anymore.

Ace Hardware... The Helpful place is their tag line.. But they don't appear to be helping their customers... maybe themselves? Ace hardware is great locally, but beyond that it is non-existent for service. I order a riding lawnmower from them after considerable research. Once it shipped their website and app dumps you at a freight carrier website with no info. So I contacted support -which gave me tracking. Only problem is the tracking was not valid. Back to customer support and suddenly they admit they don't have tracking and it will take several days to get it from the warehouse. With the assurance that the item will deliver and is really unnecessary I moved on. A couple of days later I receive a message from Ace asking ME if the mower delivered.. WHAT? They not only didn't provide me with tracking but then are having to ask me about the delivery??? In addition, upon this purchase, I was to receive "Point/Rewards" When the rewards didn't show I contacted Customer Service. Again, they assured me they would show on MONDAY. Monday came and went... Back to Customer Support... now it is NEXT Monday... Monday Comes and the points are there, then CONVERTED TO REWARDS... but I am showing less points, and NO Rewards... Back to Customer Service who says.. I am mistake and the points are showing... I tell them No and they insist that I have them. I send them a screen shot of lost points and $0 Rewards. They state they are showing there and they could/ and/or be mailed to me. I questioned how it changed from "being there" to and/or "being mailed. THEN they come back with it could take 24-48 hours to process... BUT Customer Service JUST STATED It was in my account... When I asked why they are the only retailer with such a complex and delayed "REWARD" process no one can answer. After all, IF my points are verified via purchase why does it take 24-48 hours to convert to actual cash reward. Maybe that is the issue.. Ace's thinking on not only "Rewards" (that aren't really rewards but appear to be more of a challenge to its customers) but on everything Ace seems to do at a corporate level. While it take them 24-48 hours to process something that has basically been already processed (so adding another unnecessary step), other retails can get the same thing done instantly, no conversions to reconvert, not processing once a week, no formula to figure out what a "reward" should be.. And the 24-48 hours and once a week processing when we can hit a button and have complex formulas done... Come on! Their Customer Service really seems to not know. And, I wish they would just say it. Multiple contradictory answers that constantly change is not customer service- it's Customer Frustration! If you don't know how can your customers? How can your customers rely on you? And to call to see if something delivered (after not providing tracking when a customer asked for it) is not only sloppy, it shows your lack of customer respect to care for the service you provide. To date there is no tracking and no one has notified me as to why... To date ACE does not know if or when my Mower will deliver/did deliver? AND THEY DON'T SEEM CONCERNED! To date, my Reward points are deducted, but NO REWARDS going into week 3 when "Reward Points are processed on MONDAY". The question is How Many Mondays?!? I've given up on my "Rewards" and on ACE entirely.. You local Ace may be great, but there appears to be no Corporate care to those store or to Ace's Customers. Ace seems outdated and out of touch.. "The Helpful Place" only appears to be helping themselves to your money... and doing a poor job even at that... (If I could of given ZERO stars I would have)

For my recent project they did a good job helping me. I had a few issues but it all worked out

Ace Grants Pass OR Thank you Gary / Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.

New owners are great. They improved customer service with new staff, fully stocked the shelves, added a hunting/fishing department and expanded the outdoor cooking section.