Average
601 reviews
8x8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Mimi
Posted
Do not use this company. They will lock you into a contract and you can not downgrade users. If you cancel, they will charge your credit card for the entire remainder of the contract term in full! Horrible company.
Fazlullah M.
Posted
Good morning have a great day
Response from 8x8· Dec 18, 2025
Thank you Fazlullah
Zakariya H.
Posted
Useless company. Cant speak to someone. Is all chat and crab
Response from 8x8· Dec 18, 2025
Hi Zahakriya, we're sorry you were disappointed by our level of support. We appreciate your feedback.
Finlay
Posted
Hands down the worst company I've had the displeasure of working with. Avoid at all costs!!!! The support is absolutely shocking, any slight issue / request they pass to your 'account manager' who they don't give you the name of and also can't tell you when they reach out. 48 hours I've been waiting when I'm trying to purchase an extra licence for a new number!!! I'm trying to pay them more money for an extra service and no one has the decency to even get back in touch and let me know what's going on. It's now holding my business back and stopping us working. I can't stress this enough, please avoid this absolute shambles of a company at all costs, no one has a clue about anything related to your account and everything is passed on to an 'account manager' who doesn't seem to exist.
Response from 8x8· Dec 11, 2025
Hi Finley, We apologise for the difficulties you have experienced, and as discussed, we will take on board your feedback and will resolve your issues.
customer
Posted
Unparalleled customer service.
Response from 8x8· Nov 28, 2025
Dear Customer, We truly appreciate your feedback. It’s great to know our customer service stood out as exceptional.
Francesca
Posted
Do not join them- Chloe is particularly rude. Made it impossible for us to cancel our account with them (while still charging).
Response from 8x8· Nov 28, 2025
Dear Francesca, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to look into this further. Please contact us directly with your account details so we can address the cancellation issue and ensure it’s resolved promptly.
Adam B.
Posted
Absolutely terrible company. The phone lines don't work and either cut out or go to voicemail, my account manager hasn't responded to a single email or call since I have been with them. Last year, I went through a novation and all of the payment details, email addresses were changed. All emails bar the one that is needed to log onto their portal etc. Now that I am logging on it is sending a code to an email I no longer have access to. You would think this would be easily solved however in 8x8s case, the fact that you cannot get hold of anybody means its a dead end. I'll probably end up having to cancel the DD so that they chase me for payment in order to speak to somebody. Stay well clear. What a rubbish company to do business with
Response from 8x8· Nov 28, 2025
Hi Adam, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We’ve reached out to you offline to help resolve the login and account access issues as quickly as possible. Our goal is to ensure you’re fully supported and able to use your services without interruption.
Cha, Cha, Cha Chia C.
Posted
It’s been impossible to cancel my phone line with 8x8. Their support is now completely automated by AI, and it’s nearly impossible to reach a real person. After days of trying, I finally managed to get through to a live agent who promised I’d receive a call back to finalize the cancellation — but that call never came. It honestly feels like they’re making it intentionally difficult to cancel, holding customers hostage for services we no longer want to be billed for. This is unacceptable business practice. I’ll be submitting formal complaints to the BBB and the State Attorney’s Office for these deceptive and obstructive cancellation tactics.
Response from 8x8· Nov 13, 2025
Dear Customer, I apologize for the difficulties you've faced in canceling your phone line and reaching a live agent. We take your concerns seriously and are addressing these issues to improve our cancellation process. We have reached out to you with how this issue will be addressed. Thank you for your feedback.
