8x8Reviews of 8x8.com

Useless. Shuts down when I try to call someone. Would not waste my money on it.

I asked for 2 licenses , They gave me 4 and then charged me double, I contacted their support more then 5 times but Issue not Resolved , Their sales and after sales team is completely useless.... a very very bad Experience

This is first bad review i have written in my life. I've been with 8x8 for years. No complaints service wise but lately I have started noticing A LOT of billing errors. Just last year they overcharged us almost $7000. They did not want to give me a refund. They said its your job as a customer to make sure the billing is correct. Hell its also their job to charge the right amount. Now I have another billing issue and this is going to right up there or even higher possibly. And boy are they avoiding me like the plague. The communication has been horrible. I have put in 3-4 tickets with no resolve. Billing is outsourced the language barrier is real. I end up repeating myself 10 times. I don't want anything from 8x8 except for them to fix my billing and give me a refund of what they have overcharged. If I don't get this billing issue resolved, I will definitely moving my services and hiring an attorney to recover the amount overcharged. No company should be allowed to overcharge 7K and then do it all over again!

I'm not one to usually leave negative reviews. But honestly this is the worst company I've ever had to deal with. The support is almost impossible to access, the live chat is literally the most useless and irritating piece of software I've ever used. The only way to actually get answers is through your account manager, problem with that is the account managers leave every other week and you're never told who your new one is so they become useless aswell. Seriously, if you can avoid this company make sure you do. Worst decision we have made as a business is using this system.

UPDATE - One thing I will say for 8x8, they respond to 1 star reviews! After months of saying they thought they had fixed the problem, they finally managed to unsubscribe me from their weekly automatic reports. And to be fair, we aren't having the greatest experience with Teams, however I think it is still better than 8x8, but only just. 8x8 is definitely worth the extra 2 stars for the effort they put into unsubscribing me, and a shout out to Alison Stewart from their Escalations Team for never giving up! ORIGINAL REVIEW 1/2/23 - The quality of the audio was always questionable. We now use Microsoft Teams, better call quality, however less features. My biggest reason for only one star is there is no way to contact these guys to Unsubscribe from their reports. The chat is a joke, and there are no monitored email addresses. The Unsubscribe button is just text. So you can never get away from them. And the reports were rubbish.

Regrettably, my recent transition from RingCentral to 8x8 has been far from smooth, resulting in a highly unsatisfactory experience. The enticing promise of unlimited text and phone call capabilities from 8x8 motivated me to move my two company numbers and fax number. However, it has been an agonizing two weeks since the transfer, and my text message campaign remains dormant. This delay has severely impacted my ability to communicate with clients and has left me feeling deeply disappointed. Had I been aware of this prolonged activation issue beforehand, I would have certainly reconsidered my decision to switch to 8x8. As someone heavily reliant on SMS communication for business operations, the inability to send text messages is negatively affecting my day-to-day operations, causing me to lose clients every passing day. Moreover, my attempts to reach out to 8x8's customer support today were met with frustration as no one answered my call. This lack of responsiveness only exacerbates the situation and adds to the growing sense of dissatisfaction. To compound matters, I signed a 12-month contract with 8x8, making it difficult to switch back to RingCentral, despite the current issues. The predicament I find myself in is putting my business at risk, and I feel trapped with no immediate solution. In hindsight, I would advise others not to make the same mistake I did: if your phone number is vital for SMS communication, be cautious about changing service providers without thorough research and guarantees. I sincerely hope that 8x8 can address these problems urgently, rectify the text messaging service activation, and improve their customer support responsiveness. Otherwise, their failure to meet expectations and honor commitments will only continue to have a detrimental impact on their customers' businesses.

I was lied to about being able to being able to text message client directly. I mentioned it is not for a marketing campaign but for clients that want to text message with me directly instead of phone calls or emails. I have over the past month and a half had issues getting anything setup for text messaging to test this out and kept getting told to give them another week and another week for over a month. I have mentioned cancelling the service 8 times and ignored. Then told by the sales person he will escalate my issue, even though it was already escalated for over a month. No, I was lied to. They only do marketing campaigns via text messages that clients have to opt-in to use. The will lie to what their system can do. It's a shame because the system was user friendly and I would have enjoyed continuing using their service but the text message setup is just horrendous and to not do what I needed it to do originally is just absurd!!!!

DO NOT CONSIDER THIS PHONE COMPANY. I have never experienced worse customer service. I canceled service because they promised an integration that they could not do. Then they keep charging MY credit card even though phone service has been discontinued. Nobody ever answers the phone or calls you back. BEWARE!!! DO NOT USE THIS PHONE COMPANY. YOU WILL BE SORRY YOU DID.