411 LocalsReviews of 411locals.com

Response from 411 Locals· Dec 19, 2024

Hi Rich, Thank you for sharing your feedback. I understand your frustration with the calls you're receiving. We strive to provide a helpful and efficient experience, and we apologize if you've been inconvenienced. If you'd prefer to stop receiving these calls or have any concerns about them, please let us know, and we will take the necessary steps to resolve the issue.

Response from 411 Locals· Nov 25, 2024

Hi Andrew, Thank you for sharing your feedback. We apologize for any inconvenience caused by the calls and ads. It's never our intention to cause frustration. To help us resolve the issue quickly, could you please provide some basic information, such as your business name or account details, so we can check everything on our end? We’ll make sure your business line is removed from any automated call lists right away. If you have any other concerns or specific requests, feel free to reach out, and we’ll be happy to assist you. Thank you for your understanding.

Response from 411 Locals· Nov 18, 2024

Hi John, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us. We completely understand your frustration, and we sincerely apologize for any inconvenience you've faced. Our goal is always to deliver valuable services and top-notch support to our clients, and it’s clear we didn’t meet those expectations in your case. The issues you've raised—difficulty reaching a representative, unwanted upsell attempts, and trouble with the cancellation process—are certainly not the standard of service we aim to provide. We’d like to investigate this matter further and do everything we can to make things right for you. Your feedback is important to us, and we’re committed to resolving any outstanding issues. We have completed your cancellation request, but we would also like to schedule a follow-up call to address the concerns you’ve mentioned and ensure everything is fully resolved. Thank you again for sharing your thoughts, and we look forward to the opportunity to improve your experience.

Response from 411 Locals· Nov 18, 2024

Hi David, We sincerely apologize for the frustration this has caused and appreciate you bringing it to our attention. We understand how upsetting unsolicited calls can be, especially after you've asked them to stop. Please know that we take your concerns seriously and have placed a restriction on your number to prevent further calls. We hope this resolves the issue. Your feedback is important to us, and we’re committed to ensuring this doesn’t happen again. Thank you for reaching out, and we appreciate the opportunity to address this matter.

Response from 411 Locals· Nov 8, 2024

Hi Roberta, Thank you for your feedback. We're sorry to hear about your experience. We strive to provide quality service and respectful communication with all our customers. If you've had any issues with our calls, please reach out to us directly and we’ll ensure you're removed from our call list. We appreciate the chance to improve and address any concerns you may have.

Response from 411 Locals· Oct 22, 2024

Hi Rick, Thank you for sharing your experience. I’m truly sorry to hear about the challenges you’ve faced with our service. Your feedback is very important to us, and I want to assure you that we take these concerns seriously. We understand how vital effective communication and reliable support are for your business, and it’s clear we didn’t meet your expectations this time. I would appreciate the opportunity to discuss your experience further and see how we can resolve this issue. We will reach out soon to address your concerns. Conducting an account review is essential to identify the root cause of the problem. Your satisfaction is our top priority, and we value the chance to make things right. Thank you for your understanding.

Response from 411 Locals· Oct 22, 2024

Hi Elio, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and apologize for the frustration and difficulties you’ve encountered. It’s clear we did not meet your expectations, and we understand how distressing this situation has been for you. Your concerns regarding website delivery, communication, and service quality are very important to us. We strive to provide a professional and supportive experience, so we’re saddened to find that we didn’t meet your expectations. We will reach out soon to address your concerns. A thorough account review is essential to identify the root cause of the issue. Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Thank you for your understanding, and we look forward to working with you to resolve this matter.

Response from 411 Locals· Oct 14, 2024

Hi Stephanie, Thank you for sharing your experience. We're sorry to hear about your negative encounter. We appreciate your feedback and are dedicated to improving our services. If you’d like to discuss your situation further, please feel free to reach out. We’ve also requested additional information from you to help us investigate this issue further and look forward to your response when you can.