Great
137 reviews
3HLinenHonesty, pricing, process and quality scores appear once 5 customers have rated them.
3HLinen is a family-owned company that was established in 2014. Our specialty lies in crafting curtains made from premium materials such as linen, velvet, and various other fine fabrics. Beyond curtains, our product range extends to include a variety of linen essentials designed to elevate every corner of your home. From linen shower curtains that infuse your bathroom with natural elegance to luxurious linen bedding that promises unparalleled comfort and style, we offer a diverse selection to cater to your unique preferences.
3HLinen (3hlinen.com) has 137 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
137 approved reviews, newest moderated first
blujeans
Posted
Great quality! Since I was looking for linen that I could use to store fresh-made bread, I needed to be certain of the source and what it was made of. 3H provided that information, promptly, and to my satisfaction. Very nice piece of fabric! I'd buy it again from 3H.
Rebecca
Posted
I would give negative stars if I could. False advertising, refusing to honour the advertised and purchased price, telling me I had to pay thousands more than what I had paid in order to receive the items, and blaming a website error for pricing mistake but still advertising at that price 6 days later. They refused to honour the order and said they have cancelled it (even though I wanted exactly what I ordered and even offered to compromise on some of the sizing if that was better for them.) but they have not refunded my money. Absolute scam and waste of money. Do not trust. Really hoping to at least get my money back but would have rather had the items I’ve ordered. (Edit) more lies in response below. I had an order for 8 sets of curtains/blinds at $776, amazing price and was stoked with the order. I have screenshots of the advert being up showing the pricing advertised still up 6 days later. Not only did I purchase the only blind size available at the advertised price, I also have sent you photos showing this is the correct size for most of our windows, which is why I chose that size. I have screenshots of your website which showed cancelled but not refunded at the time of this review, and screenshots of my credit card showing no refund at time of review. The refund did not get actioned until after this review, I'm glad I posted the review, as at least it prompted you to action the refund. It’s very on brand of you to lie about it in your response. Happy to provide all evidence and screenshots to trust pilot as this is my exact experience, it’s not embellished.
Response from 3HLinen· Feb 11, 2025
Dear Rebecca. We sincerely regret that you feel this way about your experience. However, we want to clarify the situation to ensure full transparency. Due to a temporary pricing error on our website, one of our products was mistakenly listed at $17.09 instead of its correct price of $973. This was an unfortunate technical issue, and as soon as we identified the mistake, we promptly corrected it. You went ahead with the purchase at the wrong price, despite the fact that all other sizes of the same product were correctly priced. This suggests an awareness that the displayed price was an error. According to our terms and conditions, we reserve the right to cancel orders affected by obvious pricing mistakes. Once we identified the issue, we immediately refunded you in full. If you have not yet received the funds, we recommend checking with your payment provider, as processing times may vary. We always strive to provide fair and honest service to our customers, and we appreciate your understanding in this matter. If you have any further concerns, feel free to reach out to our support team. Best regards,
Jennifer D.
Posted
I purchased fabric samples from 3Hlinen before placing my order. When the ordered curtain arrived the fabric didn’t match the sample and therefore looked bad in a newly built room. I reached out to customer service but they just made the excuse that the curtain wasn’t made from the same fabric dye lot as the samples. They had me send pictures which clearly showed the variation or that the curtain was made in the wrong color. Customer service offered 10% off to remake it in the correct color. I didn’t get what I ordered and their customer service does nothing to correct mistakes. I’m very disappointed that they sell samples and then the product doesn’t match!
Response from 3HLinen· Feb 11, 2025
Thank you for sharing your feedback, and we want to apologize if you have any issues with your order. We take all reviews seriously and are committed to resolving any concerns our customers may have. Upon reviewing our records, we couldn't find an order associated with your name. To ensure we fully understand and address the issue you've raised, we have reached out directly through Trustpilot to request more details, including an order number or email address. Unfortunately, we have yet to receive a response. We would greatly appreciate it if you could provide us with this information so that we can investigate the matter further and ensure that your experience is fully addressed. Your satisfaction is extremely important to us, and we are eager to make things right. Please feel free to contact us directly at [email protected], and we'll prioritize resolving this for you as quickly as possible.
Lara
Posted
The sky-blue curtains are delicate and lovely, and the blackout lining is effective.
Ron M.
Posted
We love the linen sheet set that we bought for Christmas! Customer service has also been very helpful! I will be returning to buy more great quality materials.
Lewis
Posted
I am consistently satisfied with every aspect! Unquestionably excellent!
Dorean B.
Posted
The customer service was second to none. The staff was very responsive to my questions and concerns. They did not appear frustrated with my indecisiveness but offered viable options and/or alternatives. The drape panels came out perfect! I am pleased with the results and will certainly do business with them again.
Katie B.
Posted
It has been a long time since I’ve had such a disappointing and frustrating customer experience as I have had with 3HLinen. Despite the 8-9 day calendar day delivery time, it was one month before my product was dispatched. This was due to a delay in fabric delivery, but this was not clearly communicated to me and I had to email customer services several times to find out where my order was. I tried to ring the offices but the phone just kept ringing out without a response, so it felt extremely difficult to speak to someone. When my order arrived, I discovered I had ordered just one curtain. This was entirely my error (as pointed out by the customer service team), as the information is available online. I still think that it should be more clearly highlight in the product descriptions, but nevertheless this was my error. I wasn’t happy with the quality of the product anyway, as it had loose threads and was already fraying, so I decided to return it for a refund. It took almost two weeks to find out the return process and return delivery address from the customer service team. Frustratingly, this information is not openly available on the website, which quite bizarre. I narrowly managed to return my order within the required 14 days and was reassured that my refund would be received in the following 14 days, however these have come and gone and I have still not received a refund. The difficulty in contacting anyone both over the phone and on email makes me think this whole thing is a scam and I will not receive a refund at all, but I hope not. Nevertheless, I would strongly advise against ordering from 3HLinen and I will not be doing so myself again after this experience.
