Great
627 reviews
25home FurnitureHonesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
627 approved reviews, newest moderated first
Bubba
Posted
I don't normally write reviews. mostly about bad things but today was the exception. Sunny at 25home was so incredible I and my wife are just giddy with delight. Abouve and beyond the call of duty Sunny made my day and my wife too. Costumer service, thy name is Sunny. I am so pleased with our purchase!!! Thankyou for restoring my faith in human nature. It is alive and well in sunny at 25home furniture
LM
Posted
I have been extremely happy with the 25home customer service team. I ordered the Nappa Leather Upholstered Bed Beige / King size and was anxious about ordering from a company I knew nothing about. While the delivery company was not optimal (they told me they were delivering when they were only six minutes out with no advance notice earlier in the day to ensure I'd be home) and they didn't know how to assemble the bed - my husband had to step in to instruct and supervise - the follow up with 25home was very satisfactory. My emails and concerns were answered within 24 hours by courteous, knowledgeable, and professional representatives. And I love my bed!
Kennedy M.
Posted
I was very skeptical to order from here but they had the exact couch I wanted so I took the chance. The shipping did take about 6 weeks, but anytime I reached out to customer service they were extremely responsive. I’ve had the couch for almost a year and still love it. It’s so comfy and looks exactly like the photos. Only complaint is I wish it came with back cushions so we messaged customer service and they said they could make us back cushions for the couch (for a hefty price) but they’ve been so helpful.
Kathryn S.
Posted
Tomas was very patient in my requests for assistance on both the free item replacement and my mistake in not entering properly the discount code MEMDAY with my order. He was very professional and resolute in solving the problems promptly and with good humor which is so important in customer service.
김상진
Posted
I bought a sofa set and the sofa is really what i wanted. Especially my kids love to stay on sofa. Delivery was very exact. Moreover, price is reasonable. Thank you so much! And i strongly recommend you to buy it.
JoAnna
Posted
This company took $4869 from me for a couch they didn’t have in stock and that needed to be made. The website showed delivery within a week and when I finally contacted them because I hadn’t seen a shipping confirmation they said it would be 4-7 weeks. I asked for a refund, it took 8 emails of me requesting my money back and them trying to give me product I didn’t order instead before they agreed to refund my money. It has now been 13 days and still not refund. I am disputing it with my bank, but this company is unethical and awful! Please do not order from them or let them steal from you. Thank God I have all the emails as proof and my bank is going to refund my money. Update 5/13/25- after this initial post they finally refunded my money. While I appreciate that me posting on trust pilot finally prompted the return of my money, all of the previous post was factual, I have evidentiary proof, and I want to protect consumers. They have asked me to remove my post since refunding my money, but I feel that would be unethical and a disservice to consumers. Again, after my post the refunded my $4869, but I shouldn’t have had to post in TrustPilot to get my money back.
Response from 25home Furniture· May 10, 2025
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused during your refund process. We truly value your patience and want to clarify the situation to ensure transparency. Upon your cancellation request, we immediately processed your refund in accordance with our standard procedures. However, as a registered business, we must adhere to internal financial protocols and banking processing times, which can sometimes extend the timeline. Rest assured, our team actively followed up on your case to expedite the process, and the refund was issued as soon as it was finalized by our system. We understand your concern about the delay, and we regret any miscommunication that may have occurred during our correspondence. Please know that we never withhold refunds intentionally, all requests are handled fairly and in line with company policy. We appreciate your update confirming the refund and respect your decision to keep your review public. Your experience has been shared with our team to improve our processes and prevent similar situations in the future. Should you need further assistance, please don’t hesitate to reach out to us directly at [email protected]. Thank you for giving us the opportunity to address this matter.
Ingrid E.
Posted
The couch we bought is very comfy. Their customer service is great. Definitely recommend them to anyone that comes over and sits on our couch.
Michele D.
Posted
We just received our sofa from 25home and really love it. Monica was a huge help with a delay we had but so happy we stuck with it and she was just so helpful and on top of everything. It looks so beautiful in our space and just as we had hoped with it being so comfy and modern.
