1st-art-gallery.comReviews of 1st-art-gallery.com

I've ordered eight paintings from them and all but one have been great. Two were pretty difficult and I was impressed with their ability to capture detail. I've noticed they do a bit better with paintings of people than animals, but that's just been my experience. I was given a full refund for the one painting that wasn't good. While it was disappointing to not have that painting, they were quick to resolve the issue. They also have very good customer service and communication. You will get an email with an image of the reproduction before they mail it. You should feel very comfortable ordering from them.

First experience started out well but definitely ran into a glitch, which this company did remedy. The Customer Service rep, Natasha, was very helpful and made corrections as requested. I also used Canvasreplicas.com and my experience was terrible! The biggest difference between these two is that this seller allows proofing and corrections BEFORE mailing artworks. Canvasreplicas.com mails the art and you get stuck having to return the art at your own cost and having to pay re-stocking fees.

Horrible! "Let’s talk about ‘stupidity’. I have purchased paintings from 1st Art Gallery over the past 5 years, which have all been good replicas of the originals. My last purchase wasn’t even close to the original, so of course I would return it, expecting a full refund. I couldn’t even believe they sent me such a horrible painting. I sent them an email explaining this, and their response was: 1. I can keep the painting and they will credit me $100.00… which doesn’t make any sense. Why would I keep it? 2. I can mail the painting back for them to try to fix it… which is unacceptable. You can’t ‘touch-up’ such a disastrous painting. 3. I can pay out of my own pocket to return the painting to them, and they will then deduct an additional $45.00 from my purchase amount to cover ‘their shipping costs’? Shipping was free! And why would I pay for their mistake? Also, per their website, they state: 365 Day Money Back Guarantee. I gave them the option of having someone repaint the painting and I will destroy the one they sent, or send me a return shipping label and I will return it back to them. They never responded. I had to dispute the charge with my credit card company, to which they agreed about the issue. They informed me that they’ve credited the charge and it will remain permanent. Oh, THEN 1st Art Gallery started making excuses as to why the painting didn’t come out as it should have. Too late for that! I have since purchased this painting from another site and it came out beautifully. Back to the ‘stupidity’. How stupid was it to lose a loyal customer over this?? ** UPDATE: I just received a response, years later, stating they send emails of the paintings for review before shipping. As they are aware, they never sent me an email for review of this disaster. If they did, it would have never been accepted. So, in addition to the stupidity, they are now lying. Wow!

Excellent customer support, easy to use webpage, on time delivery of the goods and above all satisfactory quality of the paintings

This painting is absolutely beautiful. It hangs on my bedroom wall. I absolutely love it. Thank you 1st gallery for painting such a beautiful painting.

I love this so much and I love drawing

Flandrin's portrait of Napoleon 111 has been a favourite portrait of mine,for many years,since I first saw it in Paris.I was amazed and delighted by the quality of the reproduction received from 1st Art Reproductions.The artist who painted the reproduction achieved,not only,verisimilitude with the original,but also successfully reproduced the penetrating psychological nature of the portrait capturing the distant and inscrutable look of the subject. I cannot recommend 1st Art Reproductions highly enough.

I have a number of portraits of family members from the previous two centuries, but none from the 18th Century, so to find by chance 1st Art Gallery online and then the opportunity to have a portrait of Master Thomas Lister, later Baron Ribblesdale, my great, great, great grandfather was too good to miss. Well, to say the very least, I am absolutely delighted with what I can only describe as a masterpiece. Thank you 1st Art Gallery for the amazing quality of this excellent portrait. Nicholas Beamish Newmarket UK