PetMedsReviews of 1800petmeds.com

The rep. was very helpful at solving the problem.

Representative was nice and helpful. Wait time to speak to someone was very long though...about 20 minutes.

The Customer Team member was very kind and helpful. She expedited the order since I have no medication remaining. Last year with the renewal, I was the go-between to try to get the Rx filled. I think the pharmacy and provider should work it out between themselves, not the client caught in the middle. This year, so far, is working out.

Making sure once everything was figured out that my pet got her meds as fast as possible at no additional charge to me was amazing! Unfortunately I did not get notified by them that her prescription did not make it to them before they boxed up and sent out my original order so my dogs are late for their meds that is why it's only 4 stars.

I spoke to a few less than helpful Customers service team members and had to call three different times before my order was ever sent to my vet to be approved. I have no idea what that was about because usually my experience with petmeds and all your representatives is fast and easy with helpful employees. So while overall I would rate this experience with two stars the only reason I am rating it as a 4 star experience is because of one individual employee named Summer in the pharmacy department. If I could rate her individually I would give her 5 stars. She was incredibly helpful and kind while helping me solve one of the few problems with my order. Even going out of her way to give me a call back to let me know my order would be approved and shipped. If you ask me she should get a raise.

Gwen helped me and resolved all my issues in an efficient and friendly way! I also appreciate that the recorded message said that the wait time would be over 10 minutes, because it was nearly half an hour. That’s actually why I didn’t rate the experience 5 stars.

When I finally got through Mason was very helpful and nice. Hold times are extremely long and the call back took 50 minutes. If this happens again next month' I will no longer be a customer.

I forget her name but the rep who helped me did a great job. Right to the heart of the matter and provided a swift resolution. She was very nice, profesional and efficient. Thank You. Didn't give 5stars only because of the wait time, 45 mins on hold beforehand.