Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

FANTASTIC CUSTOMER SERVICE! RETURNED A MISTAKEN FIXTURE ORDER WITH NO FUSS OR QUESTIONS! I WOULD RECOMMEND CAPITOL/1-800-LIGHTING TO ANYONE LOOKING FOR QUALITY AND CARE! THEY HAVE ALWAYS EXCEEDED MY EXPECTATIONS:)

Online companies cannot always achieve perfection; we should all understand that. My chandelier was damaged by a third party who contracts for 1-800 Lighting to deliver their product. While this was an unforeseen issue, the representative for 1-800 Lighting, Ted Mattos, was incredibly helpful and went above and beyond to resolve my issue quickly. While 1-800 Lighting did nothing wrong, I was really impressed with their customer service. Ted was very patient with me. He sensed my frustration and listened attentively to my concerns. He included his supervisor, Neavan Mekawi, on the email communications. Neavan was excellent! I really appreciated their collective efforts toward a successful resolution. There is no doubt in my mind that Ted and Neavan are truly about customer satisfaction. They were there for me before, during and after the sale by showing great communication, patience, and willingness to resolve the issue. Thank you both for showing how it’s done - true customer service. A Customer For Life.

Received a defective lighting product From capital lighting. We responded to the email with pictures of the defect. They promptly responded and sent a replacement item. Very happy with their customer service as well as their product.

Madison was the first person who would listen to me about my very troubling ordeal, ordering these light fixtures that I paid for but have never received and it’s been about six months it felt good to have someone to listen to me even if she wasn’t able to resolve my problem, but she gave the phone number to me of a person who could thank you Madison for Great!service

I just had the pleasure of working with Wendy P to pick out lighting for my home renovation and I couldn't be happier with my experience. Wendy provided amazing customer service from our very initial contact. She was very knowledgable and took the time to understand my exact requirements and preferences. What impressed me the most was her familiarity with the inventory and her ability to recommend alternatives or counterparts from other lighting companies, which greatly expanded my possibilities. This not only helped me find what I was looking for, but also assured that I made informed decisions. Wendy's warm manner made the entire process pleasant, and she was extremely responsive. She was always accessible to answer my inquiries and offer advise when necessary. I sincerely appreciate her assistance and experience, and I wholeheartedly recommend Wendy P to anyone searching for lighting options. Thank you, Wendy, for your excellent service!

Christi P. in customer service has been an awesome help with my orders several times. She is very efficient and pleasant. She gets the job done!

Wendy Pellegrino was a friendly voice who knew her product, could check inventory, could help evaluate the wisdom of combining several features (such as remote switch and motion detection) and finally made the process of ordering very pleasant.

I have been looking for 3 sconces from House of Savoy. They were unavailable, but according to Capitol Lighting they would be available mid Jan. On a Sunday I emailed customer service to get an affirmation that it would be available as it was needed for bathroom remodel. I was pleasantly surprised to receive a response from Wendy P that same day, assuring me she would contact company and let me know Monday. She followed through and gave me an excellent quote. I immediately purchased. Wendy helped place the order. It was an absolute pleasure to work with Wendy. She is friendly, professional and competent. She goes above and beyond.