Christopher Kimball's Milk StreetReviews of 177milkstreet.com

The knife is dull, it rusts in one use, and the customer service is terrible,

He seems like such a jerk and the show is just unwatchable with him as the host. Thank God, he left American's Test Kitchen and Cook's Country

I signed up for a subscription but I did not get the email to activate it. So I could not log onto the website. I called them, and they did not seem to understand the problem. I cancelled that subscription and tried to make a new account with a different email. I was able to activate that account, but I was still charged for the first account that was never activated. When I tried to get a refund for the never-activated account, again, they did not understand the problem, and they cancelled the new account that I had made. Beyond useless customer service.

Cannot login despite having a subscription to the site, no online help, have demanded refund. Absolutely avoid

Money grubbing. Hard to cancel. I subscribed to Cooks Illustrated, but got frustrated with their up-selling and expensive subscription. When Kimball started Milk Street, I thought I'd give it a try. Twelve week trial then $19.95 a year. Probably worth that. The next year it jumped to $24.95. This year the subscription skyrocketed to $39.95!!! Holy Cow! I tried to cancel by email - the response said I had to use their website to cancel. So I navigate their unintuitive website - and final find the Cancel link - which results in a "error has occurred" page. A second email to customer service finally got it corrected. Still, poor form on their part to not be able to cancel on their site. And crazy jumps in prices for online access only. The Milk Street site itself and its recipes are ok. A nice alternative to the Cooks Illustrated site, but in no way worth $40 a year. Now I mostly use NYT Cooking (it is also a pay site, but you can bundle with a NYT subscription) and Serious Eats (free, for now) for recipes.

We made the no stir creamy polenta in the oven. Followed the instructions and after 2 hours still was a lot of liquid and not cooked. Very disappointing. Waited hours to eat it and ended up throwing it away.

He posts recipes on Instagram and like everyone else he instructs followers to get recipe from his bio link. However, he only provides a portion of recipe and it requires one to sign in/on open account on his site. Once that is done there is still NO recipe. In order to get recipe one is required to pay a fee for his monthly magazine or some other nonsense. Very frustrating experience and I’m surprised he continues to have so many followers.

Gift card purchase was used to elicit advertising info for Milk Street. Did not go to recipient. Did not have gift message required of purchaser. CUSTOMER SERVICE virtually nonexistent