Average
592 reviews
10 FederalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
592 approved reviews, newest moderated first
Keith M.
Posted
I like the fact that it
Response from 10 Federal· Dec 23, 2019
Hi Keith, We are happy to know that you are satisfied with our hours! Please do not hesitate to reach out for anything you may need. Thank you for your continued business. Happy Holidays! -Management
Pam
Posted
I can never get into my unit without using the RV storage entrance because the keypad to get into the front of the building at the Trinity, NC location has been broken since July. They said that they'd have someone go out and fix it, but as of today, nothing's been done. I get that their prices are low. But if I can't access my unit, what's the point of renting the unit in the first place? I recommend U-Haul UBox instead of these dead-beats.
Response from 10 Federal· Dec 23, 2019
Hi Angelica, We are sorry that you have had difficulty with the gate keypad, and we assure you that the temporary gate troubles we had in September have been repaired. Thank you for your continued business and we hope you have a wonderful holiday! -Management
Tonya
Posted
The electronic system is glitchy and the location for which I have continues to increase in cost but trash and bugs can easily raid my storage areas.
Response from 10 Federal· Dec 23, 2019
Hi Tonya, We apologize for the experience you've had. We can assure you that we have not raised our rates recently and do routine services on our gates. We do also strive to provide clean and secure storage for our customers, which includes routine pest control services that we provide at the facility. Please give us a call at your earliest convenience to discuss as we would like to make it right. Thank you for your business, we hope to hear from you soon. -Management
clyde S.
Posted
I have no complaints at all, it's clean all doors, lights and locks work. Pay station is convenient and quick.
Response from 10 Federal· Dec 23, 2019
Hello Clyde, Thank you so very much for your business! We are happy to hear that you have had such a positive experience. We will strive to continue to provide that convenience and cleanliness for you. Happy Holidays! -Management
Jon D.
Posted
Awesomeness!
Response from 10 Federal· Dec 23, 2019
Hi Jon, Thank you for your words! We hope to continue making our customers happy. Happy Holidays! -Management
Mary C.
Posted
Very well pleased with the company storage service.
Response from 10 Federal· Dec 23, 2019
Hi Mary, We are happy to hear you are pleased with our company! We strive to provide a safe and secure place to store your belongings, and it always puts a smile on our faces to know we are making our customers happy. Happy Holidays! -Management
Randall W.
Posted
Terrible.you keep going up on our rent. We cannot just go move this furniture.
Response from 10 Federal· Dec 23, 2019
Hi Randall, We apologize that you've had this experience. We can assure you that we have not raised the rent for our customers recently. Please give us a call at your earliest convenience so we can further discuss as we would like to make it right. We are looking forward to speaking with you. -Management
Apollo
Posted
Very easy process & the customer service representative was SUPER friendly, extremely helpful & even went above & beyond to ensure I was able to get storage access for a last minute, same day rental!
Response from 10 Federal· Dec 23, 2019
Hi Apollo, Thank you for your positive words! We are happy to know you've enjoyed your experience. Please let us know if there is anything we can do for you. Happy Holidays! -Management
