Average
592 reviews
10 FederalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
592 approved reviews, newest moderated first
Jack C.
Posted
Fast response. Nice lady on phone
Response from 10 Federal· Oct 15, 2020
Hello Jack, Thank you so much for the review! So happy that you are pleased with our customer service. Please let us know if there is anything that we can do for you in the future. Sincerely, Management
Karl W.
Posted
Very easy to rent, had a little problem with getting the correct size but it was rectified.
Response from 10 Federal· Oct 14, 2020
Hi Karl, Thanks so much for the review, we certainly appreciate it! So happy that you are pleased with our customer service. Please let us know if there is anything that we can do for you in the future. Sincerely, 10 Federal Management
DNG
Posted
Exceptional customer service from both staff that I engaged. Easy process and reasonable prices with superior communication. Appreciate the lock already on my unit!!!
Response from 10 Federal· Oct 12, 2020
Diana, Thank you for your 5-star review! We love hearing from our customers! Please don't hesitate to contact us if we can be of any assistance to you in the future. Thank you, -10 Federal Management-
Rob F.
Posted
Great customer service and very easy with the online set up.
Response from 10 Federal· Oct 12, 2020
Rob, Thank you for your 5-star review! We are happy to hear about your experience! Please don't hesitate to contact us if we can be of any assistance to you. Thank you, -10 Federal Management-
Harvey H.
Posted
Great move in with no hassle thanks
Response from 10 Federal· Oct 13, 2020
Harvey, Thank you for your 5-star review! We are happy to hear about your experience! Please don't hesitate to contact us if we can be of any assistance to you. Thank you, -10 Federal Management-
Suzanne A.
Posted
Excellent customer service!!
Response from 10 Federal· Oct 9, 2020
Thanks so much for the review, we certainly appreciate it! So happy that you are pleased with our customer service. Please let us know if there is anything that we can do for you in the future. Sincerely, 10 Federal Management
Katherine C.
Posted
Everything was great. Anna was very helpful and polite. Would highly recommend you!!
Response from 10 Federal· Oct 5, 2020
Katherine, Thank you for your 5-star review! We are happy to hear that Anna was able to take care of all of your needs! Please don't hesitate to reach out to us in the future with any questions or concerns. We look forward to your continued business. Thank you, -10 Federal Management-
Bri
Posted
It is okay when I got to the storage place the unit itself had many bugs and spiders , dirt , leaves.. etc . I had to clean it out pretty good. The gate code also didn't work for the first few hours . Went back later and it was fixed . When I was getting the unit however , the lady didn't inform me of the promo and when I got to the place while still on the phone with her I asked , why does this say first month free on the sign after I've already paid . Is what it is I guess . I just hope my account is actually credited like she says.
Response from 10 Federal· Oct 5, 2020
Hello Bri, Thank you for your 4-star rating! Just know we are working hard everyday to make improvements at the facilities and to show you that your business is important. Thank you! -Management
