ZipcarReviews of zipcar.com

That was terrible service and car, car had strong cigarette smell and also i booked for 24 hours , after a few hours, the car wasn’t working then I had to take so many uber and also paid for parking for nothing and they did not refund the full amount. Dont work with this company. if I could rate 0 star, I would do 0

Zipcar is not a replacement for a (rental) car. I used Zipcar for 4 months during an exchange to a foreign university. Zipcar is only usable for non-essential trips. I would estimate that in 50% of the cases in which I rented a Zipcar, there was an issue with either the booking being cancelled, the previous driver not delivering the car on time (requiring me to call support for refund) or the car requiring maintenance. Car availability is also a major issue; e.g., prepare to do grocery shopping at midnight because there are no other time slots available and/or delaying your plans for several days. Zipcar will also cancel your booking minutes before the start of your booking without any reason. In 90% of times the car you are booking is (at least) dirty on the inside and frequently the car I rented had a weed smell. One time the car had actual weed left inside (note, this is illegal in the state where I rented the car). My clothes had to be washed thoroughly to remove the weed smell (I even got comments from other people about the smell of my clothes).

Really bad app. Is not what it used to be. Had to cancel. Will try competitors for sure. Super weird feedback on what to do whilst with customer service signalling some major problems on their app upkeep and engineering level.

They make you think if the fuel card doesn’t work or it is missing, you can easily fuel the car yourself and get reimbursed. But when you actually do it, you find out ***reimbursements are not that easy with Zipcar.*** I got a car the other day and it didn’t have any gas in it, so I had to refuel. I find a gas station, but ***the fuel card was missing*** so I just ***used my own credit card at the cashier*** since the fuel station just prompted “pay inside” and even after a few attempts with different cards didn’t work, so I paid inside and refueled the car. The next day, when I called them to get reimbursed, they say it is ***per-paid*** and they ***wouldn’t reimburse!!!*** That easy!!! I am really done with them!!!

Every single thing went wrong. Our pickup location was moved to the middle of nowhere <24 hours before the trip. I called to try to find another option, but the person on the phone was not able to. He seemed like he had a hard time understanding me and was mildly frustrated, and there was a constant banging sound in the background of the call, making it hard to hear him. We took an Uber to our new faraway pickup location the next morning, only to find that the car had an electrical problem and wouldn't turn on. We called to ask for help, and they were unable to connect to the car or schedule us another Zipcar. Our whole trip was ruined and we couldn't go anywhere. While on the phone, we asked if Zipcar would cover our cab home, as we were left in the middle of nowhere. The representative told us they would. I emailed to follow up with the receipts, and although Zipcar refunded our rental, they've refused to cover the Uber because "only the difference in value in the alternative transportation and the refunded Zipcar booking is eligible for reimbursement, up to a maximum of $25." I've made it clear repeatedly that this was not "alternative transportation"--we missed the trip. This reimbursement for transit home was what was promised to us on the phone. They are still refusing to honor that, so I decided to share my review about being lied to, missing my trip, and losing money in cabs to get me absolutely nowhere. This was my very first Zipcar booking, and it truly was a once in a lifetime experience--in that I will never, ever book again. Thanks for teaching me a valuable lesson, Zipcar!

Excellent services terrible vehicles! Almost never happened to rent a car that has not had any issues. Again today I rented a car and the break and maintenance lights were on and I had to cancel my trip. You can't rely on Zipcar services. Don't spend your time and money on Zipcar! I am cancelling my subscription.

My credit card was cancelled and I tried to update the number through Zipcar but the website wasn't working. I sent two emails and spoke to three different people on the phone about this issue. Zipcar sent me demand letters and then closed my account for non-payment saying they are sending me to collections. I offered to pay the bill in any way possible and explained that I was trying to update my credit card information and they refused to help and shut down my account.

***Avoid*** Horrendous customer service experienced. Money taken from my account - ZipCar proven to be completely in the wrong with undeniable evidence. (Got a £150.00 fine for not returning the key & apparently stealing it - I had to get fleet support to lock it themselves as the app has issues & then the car was used by someone else within 30minutes of me dropping it off & locking it - so go figure how that’s possible if I stole the key) no common sense applied at all. No empathy, no care, no effort, no communication. Do not book - look at the star rating.