ZillowReviews of zillow.com

I've worked with tons of title insurance companies over decades, with thousands of closed loans. My first transaction where the seller chose Zillow Closing for their title agent turned out poorly, to say the least. We're supposed to close tomorrow at 10am, and they have been unresponsive to my closing coordinator all afternoon. Not a single attempt to balance the CD, so we can order the wire and be ready for the buyers, who already got delayed by day due to the seller. The good title companies are responsive, even if it's to say that they are backed up and will be getting to the file soon. This is the worst experience I've had with a title company in ages. Trust all the negative reviews. Denver, Colorado.

I have a current listing with its address tied to a vacant lot and a wrong owner that lists an erroneous market value. No one returns calls. An AI bot deals with the issue and escalates it to some unknown person in a never-ending loop, and no returned calls. What a nightmare!~

Advertised as a premier agent for years. My credit card #s changed and the emails went to a spam folder. I did update my credit card, but apparently you have to manually process a payment before it will auto cycle again, which I didn't do and they dropped my advertising. My complaint, is I am a broker and shared the leads to my office as a courtesy. Zillow sent screenshots of my billing info and emails saying my card wouldn't go through to an agent in my office who reached out to inquire about his own zillow ads.

It takes a considerable amount of time for pages to load. The network refreshes without being prompted. Way too many ads that get in the way of the posted content. Very antiquated and annoying.

I had a very disappointing experience with Zillow’s Premier Agent program. I was told the service was month-to-month and could be canceled at any time. However, after ongoing issues with lead quality and delivery, I found that the terms did not align with what I was originally told. Over the course of about a year, I repeatedly raised concerns about not receiving the level of leads I was paying for. My last lead was in early November, and I was still billed later that month for a prepaid advertising period despite not receiving meaningful leads during that time. The account was eventually canceled, but I was later contacted by a collection agency for an alleged balance. There are also inconsistencies between the amount Zillow referenced and what the collection agency is claiming. I have since filed formal disputes and complaints to resolve the matter. I would strongly encourage anyone considering this program to carefully review all terms in writing and monitor billing and lead delivery closely.

I understand that if a house is not listed the value is not properly reflected. I would like to use the information to determine market value for additional properties. In my case, my home is listed for 3 bedrooms not the correct number of 4. Makes me wonder if other homes/listings are also inaccurate???

Truly the worst customer service experience I have ever encountered in my life. A company only gets to remain this arrogant and incompetent for so long before a better alternative replaces them. I messaged Zillow through their website, and after one full week, received only generic responses from Steve that did not address my two specific concerns. So I used the Chat feature on their website, interacting with Diego. Again, only generic cut-and-pasted responses and then he just abruptly ended the chat (can you imagine a customer service representative hanging up a call on a customer? - this would be no different). And if you want to continue chatting, you have to start all over again through the AI agent. The specific issues are that their website, unlike any of the other real estate websites, does not match the market timer/days on the market per the MLS if a property had previously been listed as "Coming Soon". Where MLS and other websites restart the MT/DOM at zero once the property is actually listed for sale, Zillow does not reset this, causing a property to appear on the market longer than it actually has been. Imagine a prominent real estate website displaying a different MT/DOM than the official MLS. Completely unsat. The other issue we encountered is that the "What's special" tags do not show up on our Zillow listing, and Zillow cannot explain why this is except to state that these tags are AI generated from the MLS listing. So why do ours not show up? We have changed the MLS listing multiple times to try to get this to reflect correctly, but it does not work and they cannot explain, but only provide that this information is generated by the MLS listing and their AI system. So we attempted to manually add tags by using bullet points and caps, which does not look the same at all. When Zillow "hung up" on me, they told me to have my real estate agent contact them. So I did. And he had the same horrible experience while dealing with Kelly H. from their Partner Support team and Roman via chat. Shame on this company! As the saying goes, "If you don't take care of your customers, someone else will."

Reps misrepresent service. They will say anything to get you to sign with them.