Z GrillsReviews of zgrills.com

DO NOT BUY. I have had the grill for about 2 months and it has yet to work. CS keeps sending me parts to replace. I have essentially built their grill for them with nothing to show for it. I bought the 450B in May of 2024 and it worked great, there was one issue but it was immediately resolved by CS. I ended up selling that grill and upgrading to the 700c2e in November and it has yet to work. I did get a CS agent on phone and she was super sweet and helpful. My wife told me the buy 1 get 10 free was to good to be true and so far it has been. I just want to smoke some meats. Also, the reply I got on this review does not even make sense.

It’s been 2 weeks and they still refuse to ship the grill. No one there knows anything and I am days away from canceling my order. It may be the best grill ever but I wouldn’t know bc they won’t ship it

Ordered grill on a Sunday. Novemeber 17th to be exact. Ordered it on said day to help insure that I would have the grill by November 27th. 10 days felt adequate to insure I'd have it in time for Thanksgiving. NOPE! They didn't bother sending it until the 27th! Yeah, they waited 10 days before giving it to FedEX. Guess who still has never gotten his grill? ^^^^ THIS GUY^^^^ Cause guess what? It was shipped From Ontario CA, US to Edison NJ, US only to be shipped back to Ontario CA, US. Mean while a new package label was printed on 12-3-24. 17 days after purchase date, only for it to now to be 12-10-24 and both new packages are STILL in their Ontario CA, US. warehouse!?! Yeah another 7 days!!! I've called and left numerous messages on the 3 phone lines I've been able to find. Only to be ignored and not responded to. I've tried using their chat bot thing on their webpage.... NOTHING! I'm currently on day 24 and have no resolve what so ever! Cant' wait to get me new replacement grill in another 5 years! Perhaps, I'll get the 1st one by 2025 and that's not even a joke! Thanksgiving was not what I had hoped for. The weekend after was not neither cause I had plans on using it then! At this point I'm not holding my breath on being able to use it for Christmas for crying out loud. So disappointed!!!

Save up your money and go with a company who has customer service that will actually respond to their customers issues. My grill constantly gets the HeR error code on it and is unusable....I had Kimmy initially respond to my email request to have this resolved and I responded back to her email with all the information and photo she requested.....it's now October 24th and I haven't been able to get in touch with anyone via phone, email, or online chat.....I would really just like to be able to use the $400 grill I purchased. I suppose at this point I'll just have to take the loss and take the big metal porch ornament and scrap it and move on.

I ordered a Blind Box and at first all was good -- I put in the order on a Thursday night and the grill was at my front door Monday morning. Assembly was quick and easy and the product appeared well designed and well built from good materials. Then I tried to use it... When I start up the grill it works fine for five to ten minutes and the temperature probe reads the grill temp properly. Then I get an "Er 1" message on the temperature display and we're done. I tried all the trouble shooting steps and could not solve the problem. So I emailed the company, but got no response. So I emailed the company a second time, but got no response. So I emailed the company a third time - but this time I threatend to have my credit card company dispute the charge, to throw away the grill, and to start posting reviews capturing my experience. This finally prompted a response promising to send me a new temperature probe. Its been several days now, and no new temperature probe has arrived and, despite my direct request, Z Grills has not updated me with an estimated time of arrival. This may well be a great grill, but for the last few weeks its just been a large metal paperweight taking up space on my deck to no purpose. I very much regret taking a chance on Z Grills -- I can't help but feel that if I'd gone with a pricier grill from a better known company, I would have gotten better customer service and a product that worked out of the box. Honestly, if I do ever receive the temperature probe and get this thing working, I'm likely to just give it away and bite the bullet on buying a better product from a more dependable company -- I just have the feeling that maintaining this grill over the next few years is going to be more work then it will be worth.

I recently purchased a grill through the NEW! BLIND BOX GEN 3 program, paying an extra $9.99 for what was advertised as a high-value item. The program promised one of six Z Grills pellet grills valued between $529 and $819. However, the model I received was listed at only $449 on their website, and I found the same model for $375 at Home Depot, which was disappointing. The issues didn't stop there. After assembling the grill, I noticed a dented leg and a faulty hot rod, rendering the grill unusable. Since customer service was unavailable over the weekend, I had to wait until Monday to address the problem. They promised to send a replacement ignitor and instructed me to install it using YouTube videos for guidance. I have yet to receive the ignitor. I ended up purchasing the ignitor on Amazon and installing it myself—a challenging task requiring tools that were not provided. I shared my frustrations with a customer service representative, who said she would escalate my concerns to management, but I haven't heard back. This experience has left me with buyer's remorse—not because of the product itself, which I haven't used—but due to the company's misleading claims and poor support. Despite what their advertising suggests, they do not offer a price match or a return policy. I wish they were more transparent about these issues instead of promising deals and warranties. As a small consolation, they offered me a free cast iron pan to use while I waited for the part, which was a nice gesture but didn't compensate for the overall frustration. Once I get the grill working, I'm tempted to do YouTube reviews as well. I hope all the hassle I've gone through will be worth it when it comes to cooking and smoking. I tried to leave a review on the website, but if the review is unfavorable to the company, they do not let you publish it. Very bad business.

I’ve had my smoker for 10 days. Still NO smoke. Z Grill won’t answer my call or answer email. Getting ready for war.

Terrible customer service. Spent $700 on a grill that was sent with a cover. In 5 months the cover ripped. Contacted customer service and in the email exchanges (which I have proof of) told me to spend $70 on a new cover because the gift one is not as good as what they sell. After I insisted in them sending me one, they offered me a nee cover in exchange for a good review on this site. The process of giving gifts for 5-srar reviews has ruined the customer review base in many platforms. I just went and bought a cheaper version on Amazon that actually fits.