Nikola
Posted
simple and powerful
simple and powerful
Response from Zendesk· Mar 23, 2026
That is exactly what we were aiming for! We’re so glad our product is hitting the mark for you. Thanks for the high praise!

Bad
725 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
Showing 67 reviews with 5 stars · Clear filters
Nikola
Posted
simple and powerful
Response from Zendesk· Mar 23, 2026
That is exactly what we were aiming for! We’re so glad our product is hitting the mark for you. Thanks for the high praise!
Chris P.
Posted
My questions were answered, and I was able to ask and get answers to questions not pertinent to the day's discussions.
Response from Zendesk· Mar 23, 2026
We're glad you found our answers helpful and that we could address all your questions, even those beyond the main discussion. Thank you for your positive feedback!
Peter
Posted
very good tool for customer support. Tool keeps on innovating.
Response from Zendesk· Jan 30, 2026
Hearing that you're finding our tool so helpful really made our day! Our team is passionate about building software that solves real-world problems, so your feedback is a great reminder of why we’re in this business. We also love that you’ve noticed our focus on innovation. Thank you for your support and for being a part of our community!
Kim Cocadiz M.
Posted
Reaching out to customers in regards to any issues they have with the product. They also listen to any ideas or tips that the customers might have in regards to potential improvements.
Response from Zendesk· Jan 12, 2026
Thank you so much for noticing our commitment to staying connected! We truly value your insights, and it’s incredibly rewarding to know that our focus on open communication is making a difference for you. We appreciate the kind words!
Stelina P.
Posted
amazing Quality of Sound , meeting expectatitions x 10000
Response from Zendesk· Jan 5, 2026
That is incredible to hear! We strive for excellence, but knowing we exceeded your expectations by that much is the best motivation our team could ask for. Thank you for the "10000x" support—we’re happy you’re enjoying the sound quality!
Martin L.
Posted
Best Tickets System ever!
Response from Zendesk· Sep 19, 2025
Thank you! We're thrilled to hear that you think so.
Tiziana
Posted
Great platform
Response from Zendesk· Sep 22, 2025
Thanks—we're thrilled to hear you think so.
Jairo
Posted
The agent was very responsive and the issue was solved really quickly.
Response from Zendesk· Sep 18, 2025
Thank you so much for this feedback! We're glad to hear that the agent was responsive and solved your issue so quickly. We'll be sure to pass this on to the team—they'll be so happy to hear that their efforts are making a difference.