Excellent
376 reviews
Zara Tanzania AdventuresHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Zara Tanzania Adventures is a local outfitter based in Moshi, Tanzania. It was founded in 1987 by a Tanzanian woman Ms. Zainab Ansell.Zara Tanzania Adventures has evolved into Tanzania’s largest Kilimanjaro outfitter and one of the country’s largest safari operators, with daily departures up the Kilimanjaro Mountain with a choice of six routes. We put more people on the Kilimanjaro summit than any other company. In addition, weekly departures are available on seven group safari itineraries through the wild areas and amazing bush lands. We have friendly, experienced and professional officials for the safaris and our standard properties such as two hotels, Springlands, www.springlandshotel.com in Kilimanjaro and Highview, www.highviewhotel.com in Karatu-Ngorongoro, as well as our tented camps, Serengeti Wildcamp and Ikoma Wild Camp www.wildcamps.com. These are all owned by ZaraTanzania Adventures.For more details please visit our website www.zaratours.com email us at [email protected] free +1866 550 4447Wasp +14167003324
Zara Tanzania Adventures (zaratours.com) has 376 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 45 reviews with 4 stars · Clear filters
customer
Posted
Good trip. A little different from expectations. Excceded in some, lacked in others. all in all everything was fine.
Response from Zara Tanzania Adventures· Jul 10, 2018
Dear our valued customer, We are pleased to know that you had a great experience during your trip with us here in Tanzania. Thank you for choosing Zara Tours and for reviewing us. Welcome again to Zara Tours.
Bjørn
Posted
Very good. Everything as expected.
Response from Zara Tanzania Adventures· Jul 10, 2018
Dear Bjorn, We are pleased to know that you had a great experience during your time in Tanzania with us. Thank you for choosing Zara Tours and for reviewing and recommending our services. Welcome again to Tanzania.
Subbu
Posted
The company is great! Their guides are excellent! We did the Kili hike via Rongai route and our guide Juma was the best!! Juma and his crew took care of us very well, fed us a lot and were more than happy to assist us with anything!! We also did a 6 day Safari after the hike. Our guide, Richard, was also excellent!! He made sure we were able to see all the big 5 of Tanzania. He gave us all the time we needed to watch the animals and also was very knowledgeable about the animals and their behaviors. I would totally recommend Juma for the hike and Richard for the Safari as guides!! The people at the camps in Serengati are amazing! Very friendly and treat you very well. Please take a bunch of dollar bills and tip them. They really deserve this. Also, the food on the entire trip (Kili climb and safari) was excellent! Now, why not 5 stars? I would have given 4.5 stars instead of 4 if it was possible. The company will try to sell you from the minute you land from their gift store next doors. They will also charge for anything extra which they could have actually included in the package price. For example, our flight was not until the afternoon, so we check out that morning and found out that that day's breakfast and lunch was not included in the package. Not sure why they wouldn't include the breakfast (or lunch) until you depart to the airport. It is things like these that irritates especially when you are on vacation. The internet is also very spotty at the hotel.
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear our valued customer, Thank you so much for sharing your hike and safari feedback, we appreciate your comment on improving our packages on our clients with late departures,including meals in the packages and the internet services. The management takes all feedback into actions and ensure they are all corrected so as to meet all our clients expectations. This situation has been worked on and thank so much for choosing us and for sharing your feedback.
Valued C.
Posted
I was very happy with my trip - however it was a shame my guide didnt check my equiptment well enough before the beginning of hike. I was under prepared but thought I was okay. They would have taken one look at my sleeping bag and told me it wasnt okay. Also - my guide wasnt very good at all. But joined on with Juma and his team which were amazing. I also had requested to travel in a group and was advised that there would be two others in my group. There wasnt and i was stuck on my own - LUCKILY there was some people hiking same day same route and tagged on with them. I didnt want to share the experience on my own. Other than that the porter were incredible. So much respect. And the food was amazing - very well catered for, especially since I was vegetarian. Thanks for an amazing time.
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear our valued customer, Thank you so much for sharing your trekking feedback, we appreciate your comment on the equipments checking. The management takes all feedback into actions and ensure they are all corrected so as to meet all our clients expectations. This situation has been worked on and thank so much for choosing us and for sharing your feedback.
customer
Posted
It was an organized excellent trip . The lodges were nice especially the Serengeti lodge and the one in Arusha. The guide was helpful and friendly I admired
Response from Zara Tanzania Adventures· Mar 10, 2018
Dear our valued customer, Accept our heart felt appreciation for choosing Zara Tours and for reviewing us here on Trustpilot. We are very glad that you enjoyed our services especially the lodges and the hospitality from our team. We look forward to host you again on your next trip to Tanzania.
Bahaadeen AL Q.
Posted
Thanks Zara for everything and I will back to do photography Safari again. Amazing guides and drivers.
Response from Zara Tanzania Adventures· Mar 13, 2018
Dear Bahaadeen, Thank you for choosing Zara Tours and we are glad that you had a great safari, We look forward to host you again. Welcome to Tanzania.
Valued C.
Posted
Was not happy with the menu. No fruits.
Response from Zara Tanzania Adventures· Mar 3, 2018
Dear our valued customer, Thank you so much for sharing your safari feedback, we appreciate your comment on the menu. The management takes all feedback into actions and ensure they are all corrected so as to meet all our clients expectations. This situation has been worked on and thank so much for choosing us and for sharing your feedback.
Valued C.
Posted
Very cooperative and friendly staff. However, the quality of food needs to be significantly improved.
Response from Zara Tanzania Adventures· Mar 3, 2018
Dear Our Valued Customer, We appreciate you for the feedback of your experience with us. The management has taken note on this and the measures has been taken to correct this situation. Thank you for choosing Zara Tours and for recommendation over our team. We hope to see you again in Tanzania in the future.
