Yves RocherReviews of yves-rocher.com

Scam! They take your money,the voucher we bought from them is not redeemable and they do not give your money back. Their customer service is beyond useless! I really hope someone will do a class action suit against them . A despicable company! DO NOT ORDER from them.

This company is unbelievable! It was my first time ordering from this company, and I placed a large order for nearly $250 worth of products. The products which consisted of about 14 bottles of liquid hair and body products were carelessly placed into a box without any proper packaging, no taping of lids, no plastic around products, nothing to keep the bottles from moving or hitting each other during shipping. What I received was a soaking wet box with products spilled throughout. A vinegar hair rinse, conditioner and shampoo had leaked all over the box and each other. A total mess! I immediately emailed customer care with a description of what had happened as well as photos. Someone named Taylor got right back to me and offered to reship the entire order. I confirmed that would be fine. That was the last I heard. Several days later I followed up. Someone named Roi asked for a full account of the situation. I sent additional photos and asked what had happened to my original exchange with Taylor. No response.

Ik had een tegoedbon van een bepaalde winkel. Deze winkel bleek definitief gesloten en het verzilveren van de bon werd geweigerd in een andere winkel. Ook het invullen van een contactformulier gaf na 3 weken nog geen enkele oplossing. Trieste klantenservice. Ik voel me als klant uitgelachen en genegeerd.

Yves Rocher, uma marca que acompanhou a minha geração... Infelizmente, já não corresponde ao esperado... Política que não acompanha os tempos... Produtos super caros e que certamente não conseguirão competir com marcas prestigiadas... Já não compensa comprar os produtos com um preço tão elevado. Há muita oferta, com preços muito mais atraentes e que a nível de qualidade superam os produtos que a Yves Rocher disponibiliza.

Don’t purchase from this company unless you want to get scammed out of money! First things first, they pitch this “try before you buy program”. I personally thought these were sample products however even though it is full sized products you cannot easily return as they state. I was trying to get a shipping label to return these items for almost a month. They kept saying that they were sending me the return label in a separate email and never did. I have dozens of emails going back and forth. They FINALLY sent me the label the same day I contacted the BBB about unethical practices. After all of that, they charged me and extra $12 because I “no longer qualified for free shipping”after returning free products I didn’t ask for. I have never once heard of a company that charges you not to return product back but because your original order will no longer quality for free shipping Needless to say it’s a joke. I posted a review on their website and they “need to approve it” and it wasn’t approved. I have now seen that lots of other people had the same experience. Save the headache and buy from someone else. Oh and they don’t have a number you can call… it’s only for Canada and France so it’s highly convenient for them to be scamming people and no direct customer service besides emails that they don’t respond to.

This company is scamming you with their so called try before you buy. I tried returning stuff I got for my wife that she didn't want and they offer a coupon first and I said no so they decide to say I am out of trial period (it was not i have picture proof of their policy and my order dates) and it needs to be escalated. I asked why when I was clearly in trial period. They stopped messaging me charged my account and I sent another email and they ignored me. I escalated it through shop and they sent return label and are exporting me to return product first before they will give me my money back. They stole from me once how can I trust them?

Since YR opened their new US online store, the customer service, availability of products, rewards, extras, have all gone down the drain. A simple question asked of their CS regarding the appearance of a cream I had bought and asking if I should discontinue use resulted in their CS rep, Taylor, asking for proof I bought it from them, after I had sent the expiration date and lot number. I had mentioned in my message that the cream was bought before their US store was open and only needed to know if it was normal for it to look like whipped egg and smell like oatmeal. I loved their products, as I was used to them in Europe, and the quality was outstanding. Whatever they did when opening the US online store resulted in just less value for your money. I won't be shopping there again and I would not recommend.

An influencer on Instagram promoted their “try before you buy” promotion particularly for their pearly oil. It was on sale for a reduced price as well. Shortly after receiving it I decided it was impractical and difficult to apply. I sent an email asking how to proceed with the return. I received an email from “Taylor” who offered a 200% discount on a future purchase if I decided to keep it. I declined and asked to initiate the return. Another email came from “Taylor” that a USPS shipping label would be coming to me in a separate email. This, of course never came even after emails were sent asking for the label. So, the “try before you buy” gives you 21 days to try it out. Guess what happened..? 21 days has just passed and there is the charge on my credit card. I called the 888 number and got a return call from a rep located in Montreal. They kept asking me for my customer number which of course didn’t appear anywhere on my order or on the packing slip. Mysteriously, there was no record of my cell number in their system and they can’t look up anything by order number. They have no problem finding the credit card number to charge, though! I wish I had read the numerous negative reviews—all stating the same problem with customer service—and avoided this scam. I also will think twice before purchasing a product that an influencer is promoting.