Excellent
2,847 reviews
YuMOVE USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 133 reviews with 1 star · Clear filters
Angela
Posted
I still have not been contacted for the problems with my order.
Response from YuMOVE US· Sep 30, 2024
Hi Angela, thank you for your review. After checking, I can see that you spoke with our Customer Care team member this morning about your order! A team member will be in touch again. Kind regards, Dianivette
ELIZABETH V.
Posted
I had cancelled this subscription and should not have received this nor been charged for it. One unhappy customer!
Response from YuMOVE US· Sep 25, 2024
Hi Elizabeth, thank you for your review. After checking, I can see that an order was processed on August 5th and you cancelled the subscription on August 6th, after the order had already processed and shipped out to you! However, I can confirm that was the last order from us. A Customer Care member will be in touch later today! Kind regards, Dianivette
Benjamin H.
Posted
Don't have my dogs medication yet. I should have just went to the vet. Now my pup is limping again!
Response from YuMOVE US· Jun 12, 2024
Hi Benjamin, thank you for your review. A Customer Care Team member will be in touch with you today to address your concerns. Kind regards, Holly
Keith T.
Posted
I called your company trying to return a brand new bottle. That’s never been open. The box never was open and I was refused a refund. Don’t think that’s very good policy myself.
Response from YuMOVE US· Jun 4, 2024
Hi Keith, thank you for your review. A customer care team member will be in touch later today! Kind regards, Dianivette
Wendy M.
Posted
No confirming email concerning my order or when I can expect it. Crickets. UPDATE: Went to Spam folder. my bad.
Response from YuMOVE US· May 30, 2024
Hi Wendy, thank you for your review. Please check your inbox or junk mail as we have sent you the email confirmation on May 24th and shipping infomation as well! I can see that your order is expected to deliver on June 1st. Feel free to give us a call at (844)901-2099 with any further questions! Kind regards, Dianivette
Jodiann L.
Posted
I have called at least 3 times and there is nobody there to take my call. My dog will NOT eat this product as it smells like "POOP ". I want answers from this company.
Response from YuMOVE US· May 24, 2024
Hi Jodiann, I apologize as it looks like you are trying to get in contact with our YuMOVE Advance 360 team. We have already passed your info over to them and they will be in contact with you! Feel free to give them a call directly at (844)984-1009 and they will be happy to further assist you with this! Kind regards, Dianivette
Scott Z.
Posted
I have been try to cancel my order for months!!!
Response from YuMOVE US· May 21, 2024
Hi Scott, I can see that we have replied to your emails but have yet to hear back from you for us to cancel your auto ship! Please reply to our emails with the information confirming your account or give us a call at (844)901-2099 and we'll be happy to cancel your auto ship for you! Kind regards, Dianivette
Beth W.
Posted
I cancelled my subscription It was accepted as cancelled I should not b getting anything from u
Response from YuMOVE US· May 20, 2024
Hi Beth, thank you for your review. After checking, there is no record on our end of you cancelling your auto ships with us! Please reach out to us via email at [email protected] or give us a call at (844)901-2099 and we'll be happy to cancel your subscriptions for you! Kind regards, Dianivette
