Your PlaymatReviews of yourplaymat.com

Products were ordered on April 7th. As of May 31st, they still have not been received. The only way I could get any communication from the company was through Facebook messenger, and even that was hit or miss. They never communicated anything with me until I reached out, then tried to blame delays on not getting an approval from me. How am I supposed to approve anything if they don't send a request for approval? Almost 2 month later, and supposedly the items have shipped, but their tracking is terrible, and i have no idea where my products are. Avoid this company at all costs. If I could give zero stars, I would.

They're not up front about production times. It's been almost2 months. When I message I don't receive a response until days later. They don't get back to you within a reasonable timeframe and they tell you nothing. I've been chasing this for so long as I'm moving house. They told me they'd accelerate my order. They haven't. Terrible company. Avoid at all costs. It doesn't matter how good the product is or isn't, if they're not up front about the fact they have excessively long and unreasonable production times

Placed my order on April 1st. It is now May 1st and there the product is still not in my hands. The business claims they cannot give a full refund. On the website it advertises "10-15 days for your playmats to be printed & packed & shipped". It is well over 30 days now. If I knew it was going to take over 30+ days to get the product (keep in mind, I still don't have it delivered still), I wouldn't have even ordered in the first place. I needed the playmats for an event that was happening on May 3rd and now it won't be happening. I will not be returning as a customer, be careful when doing business with this company.

THIS IS A SCAM SITE!! My orders never came and I was never refunded. Customer service said they’d refund and then didn’t get back to me and never actually followed through and refunded anything. They stole that money. DO NOT USE THIS SERVICE, YOU WILL BE SCAMMED!

I ordered a custom deck box from them six months ago. Emailed once each month to check production. Kept being told there were delays, then they told me it shipped, but when I clicked tracking it said a label was printed and they were waiting on my box. That was over a week ago. Asked for a refund. Crickets

This is a scam. I ordered a custom playmat and sleeves for over $100 in September 2024. I would email them every month and they kept providing excuses as to why it wasn't done. Finally in December 2024, they admitted something went wrong and opened a new order. However, in February 2025, they claimed that the old order had arrived, but I did not receive anything. I checked with the post office, and they said that the tracking number was assigned to someone else. I tried disputing this with PayPal but they sent the tracking number and are claiming that I received the package even though the number is not assigned to my address.

Ordered on 12/30/24, its now 03/11/25. Waiting 3 months for a custom size playmat is crazy. Customer service team is unresponsive through email and when they do respond on FB messenger they take like 3 days. This company has gone to sh*t. Don’t buy from them, if you’re waiting on your order, cancel and get a refund through FB Messenger.

I have order for Custom Sleeves from here for so many years, and I have never had any issues up until now. I ordered my new sleeves about 2 months ago on 12/22/24, I get the confirmation email that my order is placed. It's been about 3 weeks to a month, and i still didn't get any updates for my order, so on January 31st I sent an email to customer Support. After 2 weeks from then I still didn't get a response, so i sent another on February 18th. After sending my 2nd email a friend of mine also ordered some items from here around the first week of January, and he told me he emailed them on February 9th and he got a response the next F day from them about his order. So after like 5 days later I sent a 3rd email on the 23rd of February, and my friend also sent an email with my order number helping me out trying to force them to respond to me while they were helping him. Finally after the 3rd email and with my friend helping me out I got a response after a month. But the F first response had nothing to do with my question, the customer supporter name Alexandra says sorry for the delay response and will take 2 to 3 more weeks for the sleeves and deck boxes to be ready. But I never ordered a deck, so I replied asking the same question. the next day or so on February 27th I was given a different answer and it was the same F person, she this time gives me a different answer: she tells me that my order was delivered without sending me any confirmation. I told this woman that I never got shipment confirmation, and tracking number from them. The next day she sends me the tracking number and tells me that it was delivered on F January 30th, and asked me if I checked after that date. I repeated again that I didn't get crap from them, then she sends me the F shipment and delivery confirmation for no reason when it over 2 months late to receive it. Then she says she can only give me partial money back even though they never did anything with my order. This custom making company was Awesome until July of 2024, This guy name Oliver was amazing he always kept updating my orders every time and that's why I ordered from here in the past cause I get updates all the time, seems like since the guy left this company is not doing its best anymore. I suggest not to order from here anymore even if you did in the past, look for somewhere new to order from.