Average
571 reviews
Your Keto DietHonesty, pricing, process and quality scores appear once 5 customers have rated them.
So you decided to go keto but you're still not sure where to start? Feeling overwhelmed by all the information and recipes on the web? No worries, we're here to help! Simply complete our 2-minute test, let us know what you like and what your habits are. Our algorythm, internally developed by professional nutricionists will give you the perfect, easy to follow menu, including grocery list and top up videos! Make the first step to a healhier lifestyle with Your Keto Diet!
Your Keto Diet (yourketo.diet) has 571 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
Showing 233 reviews with 1 star · Clear filters
Bente Lykke R.
Posted
Den opgivne support email eksisterer ikke! Går i fejl! Tag jer nu sammen og kom med en realistisk adresse!!
Response from Your Keto Diet· Dec 20, 2024
Hello Bente, Thank you for the feedback! We're sorry to hear about your experience! We have checked our systems, however, we could not locate an account with us. Please, do not hesitate to get in touch with our Support Team at [email protected]. Best Regards, Your Keto Team
Hendri M.
Posted
I feel completely let down and ripped off by Your Keto Diet. The lack of transparency in their app is appalling. There’s no way to check your subscription status or renewal date once you’ve signed up, unlike most apps where this is basic functionality. They make it solely your responsibility to track your renewal, with no reminders or visible information in the app itself. It’s like they’ve designed it this way on purpose to trap people into unwanted renewals. On top of that, they charged my account when I first signed up, and I recently discovered they took another payment this month without notifying me that my subscription was renewing. There was no reminder, no transparency in the app, and no way to view my subscription details after signing up. When I reached out, they gave me a generic response, quoting their terms and conditions and washing their hands of the situation. They claim the terms and payment info are “clearly stated,” but how does that excuse the fact that the app hides your subscription details once you’ve joined? Their approach is money-grabbing, not customer-focused. To make matters worse, the diet didn’t even work. Despite following their plan, I saw no results. They also put all the responsibility on you which feels like a way to cover themselves in case it fails. I would never recommend this service to anyone. They care more about taking your money than actually delivering a good service. Avoid at all costs!
Response from Your Keto Diet· Dec 9, 2024
Hello Hendri, Thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction with our service and the concerns you've raised. Transparency and customer satisfaction are top priorities for us, and we regret that you found our subscription management process unclear. Subscription details, including renewal policies, are stated during the signup process and in our Terms and Conditions. However, we understand how frustrating it can be if this information wasn’t easily accessible afterward. We're actively working to enhance our app to provide better visibility of subscription details to avoid such issues in the future. Regarding the lack of results from the plan, we aim to provide guidance tailored to individual needs. However, outcomes can vary depending on factors such as consistency, lifestyle, and personal health conditions. We’d be happy to review your feedback further to improve your experience with the plan. If you'd like us to assist with any unresolved matters or provide further clarification, please don’t hesitate to contact us at [email protected]. We value your input and are committed to making improvements to better serve our customers. Best Regards, Your Keto Team
Luke K.
Posted
I want my money back . Paid once , What a rip off , Then they charged me again 3 months later , I asked for a refund the same day , With a no . It seemes very sneaky to me Do not use
Response from Your Keto Diet· Dec 9, 2024
Hello Luke, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the automatic renewal of your subscription. We strive to provide clear information about our subscription terms and the renewal process. We would like to mention that we do indicate the subscription nature of our meal plans on the final page of the creation process, just before you select the payment method. Additionally, our cancellation and refund policies, along with other terms, are outlined in the Terms and Conditions, which we ensure that all our customers agree to prior to finalizing the purchase. If there is anything further we can assist you with or clarify, please don’t hesitate to contact us directly at [email protected]. Best regards, Your Keto Team
Dami F.
Posted
NOTICE TO THE PUBLIC: If you have felt cheated by this company, or have at one time given this company a notice to cancel whereby your notice was replied to with another marketing email asking you to confirm if you really want to cancel, then the company kept on charging your credit card, please stay tuned and we will be initiating a class action lawsuit against this company for this practice.
Response from Your Keto Diet· Dec 6, 2024
Hello Dami, Thank you for sharing your feedback. We’re sorry to hear about your frustration with the cancellation process. Providing a smooth and transparent experience for our customers is very important to us, and we regret if we didn’t meet those expectations in your case. We would like to address this matter promptly and find a resolution. Please reach out to us at [email protected] with your account details, and our team will review your case thoroughly. Best Regards, Your Keto Team
Pere I.
Posted
Quiero un correo para cancelar la subscipcion, que en ningun momento fui consciente de acordar, es mas habia unos dias de prueba y no encuentro la forma. Aqui veo que responde alguien que parace serio, me puedes indicar, por favor?
Response from Your Keto Diet· Nov 21, 2024
Hello Pere, Thank you for the feedback! We’re sorry to hear about your experience. To cancel your subscription, please reach out to us at [email protected] and our team will assist you promptly. Best Regards, Your Keto Team
Cecilia J.
Posted
*UPDATE* Again refuse refund, so just for anyone considering this company avoid it. You will NOT be able to see any mealplan until you waste money with these people. AVOID. Refuses refund. Spent £33 for "personalised" keto plan with this company. Which I was forced to to see the plan?! Downloaded the app and were looking forward to start this. Contacted them after payment because I saw straight away that their "program" would not suit me and will NOT use this company. Avoid this place and go for a company that offers both free and paid good content. Give me back my money!
Response from Your Keto Diet· Nov 19, 2024
Hello Cecilia, Thank you for your feedback! We're sorry to hear our meal plans do not meet your expectations! Please note, that our cancellation/refund policies are outlined in our Terms and Conditions in the section covering the accounts and products and we ensure that all our customers agree to them prior to finalizing the purchase. Please reach out to us directly at [email protected] if there is anything more we can do to assist you or if you have any further questions. Best Regards, Your Keto Team
Ilaria B.
Posted
State alla larga!!!! Azienda poco trasparente e non affidabile. Nasconde un abbonamento con rinnovo automatico dietro a un’apparente scelta tra pacchetti scontati da 1, 2 o 3 mesi, corredati da offerte a tempo che scadono dopo soli 15 minuti. Questo riduce il tempo necessario per leggere attentamente e decidere con consapevolezza. Ero convinta di aver acquistato un pacchetto di 2 mesi a 20€, scegliendo tra opzioni di 1, 2 o 3 mesi, con il pacchetto da 2 mesi leggermente più conveniente. Al termine dei 2 mesi, però, mi sono stati addebitati 80€ di rinnovo senza alcun preavviso o comunicazione. Nonostante abbia contattato l'azienda entro 10 minuti dall'addebito, spiegando che non avevo più usufruito del servizio dopo le prime 2 settimane del periodo iniziale, si sono rifiutati di risarcirmi. Hanno insistito sulle clausole contrattuali, citando paragrafi firmati al momento della sottoscrizione, senza considerare la mia richiesta o le mie spiegazioni.
Response from Your Keto Diet· Nov 18, 2024
Hello Ilaria, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the automatic renewal of your subscription. We strive to provide clear information about our subscription terms and the renewal process. We would like to mention that we do indicate the subscription nature of our meal plans on the final page of the creation process, just before you select the payment method. Additionally, this information is highlighted in our Terms & Conditions, which we ensure that all our customers agree to prior to finalizing the purchase. Please reach out to us directly at [email protected] if there is anything more we can do to assist you or if you have any further questions. Best regards, Your Keto Team
Co L.
Posted
AVOID, AVOID, AVOID!!! I purchased this meal plan looking for inspiration of food meals to include in my keto diet. After reading a couple of days it was quite clear the meal plan was created by AI with no actual experience of what a human could physically eat. One snack that was recommended to me was two cucumbers and half a block of butter, I contacted customers service thirty minutes after purchase where like everyone else they refused a refund. You'd get the exact same results, probably better from chatgpt for free. avoid this company at all costs, you've been warned.
Response from Your Keto Diet· Oct 25, 2024
Dear Client, Thank you for your feedback! We're sorry to hear our meal plans do not meet your expectations! Please, note, that our cancellation/refund policies are outlined in our Terms and Conditions in the section covering the accounts and products and we ensure that all our customers agree to them prior to finalizing the purchase. Please reach out to us directly at [email protected] if there is anything more we can do to assist you or if you have any further questions. Best regards, Your Keto Team
