Poor
693 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 148 reviews with 5 stars · Clear filters
Jack L.
Posted
excellent support as always
Response from Wyze· Oct 5, 2026
Hi Jack, thank you for the 5-star review! We’re delighted to hear you’ve had consistently excellent experiences with our support team. We truly appreciate your continued support!
Erin G.
Posted
So I had an urgent issue that I had to figure out and I did reach out to customer service and they were very helpful. We got disconnected, but then they emailed me and resolved my issue and it was perfect, so I’m very pleased with customer service and WYZE in general. Thank you.
Response from Wyze· Oct 5, 2026
Hi Erin, thank you for the 5-star review! We’re glad our customer service team could follow up by email after the call was disconnected and get your urgent issue resolved. We truly appreciate your kind words and are pleased to have you as part of the Wyze community!
Chester L S.
Posted
I had great conversation with the technician. He got my cameras up and running with notifications again. Nice, gentlemen, very well spoken. It was a pleasure doing business with you guys
Response from Wyze· Oct 5, 2026
Hi Chester, thank you for the 5-star review! We’re delighted to hear our technician helped get your cameras and notifications up and running again, and that you had such a pleasant experience. We truly appreciate your kind words and support!
OLLi
Posted
Great service again. That keeps me buying more :) Thanks again.
Response from Wyze· Oct 5, 2026
Hi Olli, thank you for the 5-star review! We’re so glad to hear you’ve received great service again. We truly appreciate your continued support and are happy to have you coming back to Wyze!
Linda C.
Posted
The support persons are knowledgeable, patient, tolerant and kind.
Response from Wyze· Oct 2, 2026
Hi Linda, thank you for your thoughtful feedback! We’re so glad our support team could provide knowledgeable, patient, and kind assistance. We appreciate you taking the time to share your experience with Wyze!
Jennifer M.
Posted
Quick and so supportive! Answered my question quickly and resolved it just as fast!
Response from Wyze· Oct 2, 2026
Hi Jennifer, thank you for your kind words! We’re so glad our team was able to answer your question quickly and resolve it just as fast. We appreciate you choosing Wyze and taking the time to share your experience!
Deacon Peter C.
Posted
Excellent job. Stayed with me all the way until I was able to set up
Response from Wyze· Sep 30, 2026
Hi Deacon, thank you so much for the 5-star review! We’re thrilled to hear that our team stayed with you through the setup process and helped you get everything up and running. We truly appreciate your kind words and your support of Wyze!
Trevor M.
Posted
One on the best customer experiences I’ve ever had. The person on the other end of the phone understood the problem and help me through the multiple solutions. It took to fix it, and I was back up and running in an appropriate amount of time.
Response from Wyze· Sep 30, 2026
Hi Trevor, thank you for sharing this wonderful feedback. We’re thrilled that our phone-support team took the time to understand the issue, work through several solutions, and get you back up and running in a reasonable amount of time. We know technical issues can be stressful, so it means a lot to hear that the experience left you feeling supported. We’ll be sure to share your kind words with the team. If you ever need us again, our Wizards are available at www.support.wyze.com.
