WybotpoolReviews of wybotpool.com

L'appareil a fonctionné trois minutes malgré un respect totale des consignes et la lecture intégrale des documents présents dans le colis livré avec l'appareil. Le moteur principal de la pompe semble forcer et ne tourne pas une fois immergé, l'appareil essai d'avancer avant de s'arrêter totalement. L'appareil semble de mauvaise qualité et ne fonctionne pas, la batterie était pourtant chargé a son maximum. Nous sommes très déçu et contrarié.

The worst customer experience ever. I was sold a used device (with several obvious signs of wear). I immediately contacted customer service to take advantage of their « total satisfaction guarantee program ». But WYBOT's tactic is simple: they simply don't respond to your messages. What's the point of customer service and a satisfaction guarantee if the company's strategy is to ignore its customers? Furthermore, don't fall for their promotions offering a free device with the purchase of one of their flagship models. It's simply a scam to attract customers, and you'll never see the free product.

bonjour probleme avec service garantie vous joint leur reponse. Chers clients: Bonjour, votre appareil est défectueux. Selon notre politique après - vente, parce que votre achat a plus de 30 jours, comme la réparation ou le retour pour échange est nécessaire en raison de problèmes de qualité du produit, les frais de transport sont à votre charge. Veuillez noter que les articles retournés sont dans leur emballage d'origine ou dans un autre emballage approprié et doivent contenir tous les accessoires et l'emballage d'origine (veuillez prendre une photo et nous l'envoyer par courrier avant l'expédition). Si les accessoires de l'article ne sont pas complets, nous ne pouvons pas accepter les retours. Une fois l'emballage terminé, veuillez envoyer les articles à l'adresse suivante: Titre: B2B Renew Adresse: Netherlands @ wybotwiekenweg 41, 3815kl, Amersfoort, Pays - Bas + 31684057828 Assurez - vous de ne rien faire d'autre (par exemple, le charger) avant d'envoyer l'appareil défectueux.

I bought through Amazon a C1 last year in August. Unfortunately the transformer doesn’t work anymore. I tried several times to get in touch with WYBOT to make change the transformer that by the way cost 50 euro Just awful WYBOT is telling me to call Amazon and Amazon is telling me to get in touch directly with WYBOT! Customer in the middle no assistance nothing has been solved

I had a wybot for like a year and it stopped charging. Wybot C1. It was not easy communicating with Wybot. They said they would send me a new one but I have to pay for shipping on return unit. I believe it is not right for me to pay for a packing label. I didn't break it.

J'ai acheté un Wybot C2 Vision, car comme il était indiqué sur le site il est soit disant capable de traiter tout type de piscine y compris les fond complexes les escaliers et les plages immergées. Ma piscine rectangulaire de 10x5m a une partie couloir de nage de 2x10m puis une zone ludique de 3x7 qui est 20cm plus haute (donc marche de 20 cm entre ces deux fonds). Puis 3 autres marches qui mènent à la plage immergée. Je pensais que ce robot avec camera et dopé à l'IA serait capable de traiter ma piscine, et bien pas du tout ! Il reste désespérément dans la partie plus profonde (couloir de nage) et est incapable de monter la marche de 20cm pour aller sur l'autre fond. Ne parlons même pas des autres marches et de la plage immergée. J'ai essayé de le faire démarrer sur la partie ludique, mais il descend très vite vers l'autre partie et ne remonte plus jamais sur l'autre zone. De plus, il se cabre souvent et donc ne nettoie pas correctement. Pour les parois il monte jusqu'a la ligne d'eau mais s'il y a une fine couche d'algue il ne nettoie pas du tout. Donc très déçu de mon achat. En plus impossible à joindre le SAV ou trouver la procédure de remboursement. Et pour finir, cerise sur le gâteau, j'ai laissé un commentaire sur leur site comme j'y ai été invité, commentaire qui est apparu pendant 1 journée sur leur site et qui a depuis disparu. A mon avis ils ne conservent que les avis 4 et 5 étoiles. Bravo !

Horrible customer service experience with WYBOT. I first called WYBOT support on May 19th at 1-866-777-6655 and eventually spoke with an agent named Red, who was very polite and professional. Unfortunately, the agents themselves cannot actually assist with warranty claims. They can only “escalate” your case after you send an email with a video showing the defective product, and then advise you to wait up to 72 hours for a response. After sending the requested video on May 19th, I followed up with two additional emails and made two more phone calls, speaking with another agent named SY. We are now May 27th, and I still have not received any confirmation, update, or response from the company. What is most concerning is that the agents themselves admit they cannot reach anyone internally either — they can only send emails just like customers and wait. My WYBOT C1 vacuum worked perfectly last summer and is now completely inoperative, despite being less than a year old. I followed all troubleshooting steps recommended by WYBOT, and the unit clearly requires replacement under warranty. All I need is a replacement vacuum. It should be a very simple process, but dealing with WYBOT warranty support has been extremely frustrating and disappointing. After reading their reply may 29th, it’s even more frustrating since both agents confirmed the reception of my email with video at email address they provided.. This reply is simply wrong and infuriating with their non support. including the attached video evidence. Despite this, I am now being told that no proper information or evidence was received, which is simply incorrect. The video was already provided and confirmed received by your support team. Please review your existing ticket history and internal communications before sending inaccurate responses. At this point, I am requesting that this case be escalated to a supervisor or senior support representative who can properly review the evidence already submitted and provide a concrete resolution instead of contradictory replies. Please confirm: That the previously submitted video attachment has been reviewed That this ticket has been escalated What specific next steps you will take to resolve the issue I expect a proper review of the evidence already in your possession. Thank you.

We purchased the WYBOT C1 for our small 5x3 pool because we wanted to invest in what we thought would be a good-quality robotic pool cleaner. Unfortunately, we’ve been very disappointed so far. Our pool has a small step to get out, like most pools do, and the robot continually tries to climb the wall of the step, gets stuck, and then needs to be manually moved. Because of this, we can’t leave it running unattended, which completely defeats the purpose of having a robotic cleaner. We specifically invested in a higher-end robotic vacuum expecting it to handle basic pool features without constant intervention. I’ve contacted WYBOT support multiple times, but the responses feel AI-generated and simply blame our pool design rather than addressing the issue with the product itself. Overall, very disappointed and honestly regretting purchasing this cleaner.