WuffesReviews of wuffes.com

Response from Wuffes· Oct 5, 2025

We’re very sorry your dog had this reaction. Our 90-day warranty applies when the product is used consistently for 90 days, allowing most dogs enough time to experience benefits, but we understand every pup is different. For safety reasons, we cannot accept returns of opened or unsealed products, but we truly appreciate your willingness to donate unused items and are sorry this caused any stress or strain.

Response from Wuffes· Oct 4, 2025

Thank you so much for taking the time to share your experience, and we’re truly sorry to hear that Beamer didn’t take to the Wuffes chews — we know how picky our pups can be sometimes! We understand how frustrating it can be when something doesn’t work out as hoped, especially when you're trying to do something good for your furry family member. We also hear your concerns about the subscription charges and your experience with our cancellation policy, and we sincerely apologize for any confusion or inconvenience this caused. Our 90-day guarantee is designed to allow enough time for most dogs to experience the benefits of our chews — but we absolutely understand that not every pup is the same. While we aren't able to accept returns of opened or unsealed products for safety reasons, we appreciate your willingness to donate the unused items, and we're truly sorry this put a strain on your budget. We’re glad to hear that our team was able to process a refund for the most recent charge, and if that refund hasn’t yet reached your account, please allow a few business days for it to appear. If it still hasn’t come through, please reach out to us directly at [email protected] so we can double-check everything for you. We appreciate your feedback, and we’ll be using it to continue improving our customer experience. If there’s anything else we can do to make this right, we’d love the opportunity to help.

Response from Wuffes· Sep 23, 2025

We’re very sorry your package hasn’t arrived. If you need more details from the carrier, please write to us with any information you have so we can fully support you in locating it. Stephany at Wuffes💚

Response from Wuffes· Sep 22, 2025

We’re very sorry for the frustration this has caused. Since the warranty requires 90 days of consistent use, it wasn’t completed in this case. We do encourage you to keep trying, as results often take time. Some dogs are very smart at detecting supplements, so wrapping the chew in soft meat or a favorite treat can help make it more appealing. If after consistent use you still don’t see results, please reach out to us so we can support you further. Stephany at Wuffes💚

Response from Wuffes· Sep 15, 2025

I’m very sorry to hear that you haven’t seen improvement with your German Shepherd. If the product was used consistently for 90 days, please reach out to us at [email protected] so we can support you further. Stephany at Wuffes💚

Response from Wuffes· Sep 6, 2025

Jacque, we are truly heartbroken to hear about your loss 💔 We understand how painful this must be and take your concerns very seriously. Please know that all Wuffes supplements are NASC approved, third-party tested, and safe for pets—the situation you describe is not something our products would cause. We’d like to learn more and support you directly. Could you please reach out to us at [email protected] ? Our team will escalate this immediately to ensure your concerns are fully addressed. Your pup’s health and your trust mean everything to us. 💚 – Alejandra at Wuffes

Response from Wuffes· Aug 11, 2025

Thanks for letting us know your concerns. Please rest assured, our product is lab tested and safe for pups. We want to help make things right—please email us at [email protected] so we can assist you personally. –Willow at Wuffes💚

Response from Wuffes· Aug 4, 2025

Hi Diana, so sorry to hear this 💚 Some pups need time—try mixing the chews with peanut butter or yogurt 🐾 As for the subscription—when you selected the discounted offer at checkout, it automatically enrolled in an auto-ship subscription, which is stated on our site. If the order has shipped, we kindly ask that you refuse the package upon delivery so we can issue a refund once it returns to us. We’d also like to offer you a 25% discount on this order as a goodwill gesture. Just let us know how you’d prefer to proceed—we’re here to help 💚 Alejandra at Wuffes