WrenchReviews of wrench.com

If I could give less than 1 star I would. The issue with my car was misdiagnosed. I spent over a thousand dollars based on their technicians diagnosis only for my car to still not start. I was then told to make another appointment which would cost more money. I took it elsewhere, the issue was diagnosed correctly and I paid less. When alerting wrench to the misdiagnosis, they tried to void the warranty on the part they installed because I took the car elsewhere. Did they really think I would continue to pay them money to guess at a problem they already didn’t fix. DO NOT USE THEM!!!

I booked a technician to arrive between 8:30-10:30. He called at 8:45 and said he had a flat tire and would arrive around 10. He didn’t show. I called him at 10:15 and he said he’d be arriving in 15 minutes. I checked at 11:15 and he still hadn’t shown. I called the customer service line and they called the technical and he said he was on his way and would arrive in 15 minutes. I checked again at 12:20 and he was still now there. I called customer service who said they’d call me back. They never did. I tried calling the technician and he never answered. I ended up taking my car to a nearby repair shop because I knew the technician was never showing up. The technicians name was Quincy and the agent I spoke to several times was AJ and neither were helpful. I will never use this company again. Save your time and go to a shop. This company is not reliable and they don’t care.

I booked a mechanic and he never showed up. This company is a scam.

My key got stuck in the ignition. The plastic parts of the neck of the steering wheel were off, and I had to disconnect the battery to save the battery. The mechanic stated he couldn't work on it because it was that way. He had me push one of my other cars that is dead also out of the way, and he made me reconnect the battery. Bruh, I did more work than this group.

This is is regard to the service in WA state (Kitsap County). I was having an issue with my parking brake, and I contacted Wrench.com. This was the biggest mistake (as it pertains to vehicle service) that I have ever made. The first technician they sent out somehow hurt himself and was picked up by the local fire department - he didn't do anything wrong. When he left, my vehicle was on jack stands. I contacted Wrench.com, and they said they would send someone out in three days. No one showed up. I contacted Wrench.com again, and they said they would send someone out within the next few days. Again, no one showed up. It took ten days for a technician to actually show up. I was not able to use my vehicle for the duration. The second technician they sent is incompetent. He did not install the parking brake shoes properly. My vehicle was not able to move. I contacted Wrench.com. They sent the same technician to address the issue. Again, a few days later. This time, my vehicle was able to move; however, it was now making a horrible noise. He installed the parts improperly, again. I took my vehicle to another shop to address the issues caused by Wrench.com's technician. To paraphrase, they said the person who installed the parts does not know what they are doing. Lo and behold, when service is performed by someone competent, it does not result in a horrible noise. The system functions as it should. Wrench.com refused to take responsibility. By taking it to another shop, they claim that their warranty no longer applies. Their technician had installed the parts improperly, twice. There was no way I was going to let Wrench.com touch my vehicle again. I will never hire Wrench.com again. If you want to wait around for weeks and let some incompetent technician damage your vehicle, hire Wrench.com.

This is a scam. They give you a super high quote then comes over, dicks around for an hour, leaves, and charges you, but nothing was done to your vehicle. I spent over $500 for the quote and “replacement of a water pump,” which never took place. I had to dispute it through my credit card. This business should be shut down.

Avoid this website at all costs. They send their servicemen incorrect parts. I had to buy some of the parts myself. Then a $600 additional labor charge was added to my estimate with no explanation, and there's no one to contact to dispute the charges.

Absolutely terrible! Spent an hour trying to schedule and the system charged me twice and no appointments were made! Disgusted!