Customer
Posted
Watch out for the sneaky annual auto…
Watch out for the sneaky annual auto renew. Just received a $399 charge for software that I stopped using a long time ago.
Response from WPForms· Apr 14, 2023
Any sort of sneakiness is not what we're going for and 100% against our core values. We send an email reminder out to all customers before their subscription renews so there are no surprises and the subscription can be cancelled ahead of time if that's what's best. That said, I know the state of email can lead to a packed inbox and those reminder emails can be missed. But, our 14 day no question asked refund policy also covers renewal payments. So, if you haven't yet, just reach out to our support team and we'll get you taken care of and have the refund processed.




