Excellent
412 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 386 reviews with 5 stars · Clear filters
Larry H Buffington I.
Posted
Prompt courteous response to e-mail request for help with billing issue. Support identified the billing issue, which I actually caused, and immediately made corrections. I am very happy with the team.
Pol A.
Posted
I've been using the free version of Wordfence for WP which is far more than enough for my simple WP site. Due to a mistake on my side I made a reqquest to the support service on Jan 2nd and it didn't took more than 2 hours to get an accurate and very polite answer which helped me to sort out my issue. What a great service for a great product.
Response from Wordfence· Jan 7, 2025
Thanks for coming by and taking the time to share your experience with us! We're glad to hear you're protecting your sites with Wordfence and look forward to helping secure your sites going forward.
Michael T.
Posted
They helped me for years, and when it was time for me to wrap up my business they were absolutely amazing when I forgot to cancel my subscription soon enough! Thanks!
Stefano P.
Posted
Thank god I chose Wordfence! Contest: I am building a website for our company hosted in BlueHost. I am still not 100% expert I have to say so I made mistakes at the beginning, the first one was not clearing the whole directory and databases already existing. Turns out there was a malware on the directory, and months later after building the website it broke everything, I even had no access to it. I got in touch with Bluehost and they offered me to buy a package with their partner, which I won't name. At first I agreed.. They told me they would call, day passed and nothing. I tried to contact them directly, multiple times.. nothing. I came to check on TrustPilot and the reviews were horrible, terrible support center, super slow and they weren't solving problems. So.. I searched for other solutions and I found Wordfence. The online feedbacks were super positive so I got in touch with the sales department asking how to proceed. They answered IMMEDIATELY. In a couple of hours we exchanged something like 10 emails where they explained me what to do and how to proceed. I purchased the service, I gave them access (They were supporting me and guiding me through it, with quick answers by email) and in literally 24 hours our website was free of malware, up and running again. Not only that, they sent me a 47-page report telling me what happened, and the immediate task to perform to make sure our website is now completely safe. When I had some troubles performing some tasks, Wordfence team did it for me. The service offered from BlueHost took more than a week of multiple contacts to solve nothing, while Wordfence solved my problems wuthin 3 days from my first email (With weekend in between). Wordfence just found a client for life. Thank you so much for the amazing service provided.
Olga
Posted
I had the opportunity to interact with customer service. The person I asked for information was very quick to reply, professional and polite. I would absolutely recommend.
Sergio C.
Posted
Fantastic Wordpress tool to secure your site with great and helpful support.
Paul G.
Posted
Have used Wordfence for many years now. Since WordPress 3.xxx 12 or so years if i remember!! Moved to Wordfence plugin as soon as appeared on and in the Wordpress.Org repository!! The Wordfence free plugin once activated checks your Wordpress Website "out the box" and amazingly it is free. Any WordPress Website Setup, WordFence is always my first plugin to install and activate as works outstandingly well. The Pro / Prem Version is also a good option so upgrade today before the price hits another high
Helga E.
Posted
Always a prompt support and answer to all problems! Mr. Marc was extremely helpful and understanding in giving assistance to regulate things The company is very reliable and effective! Helga
