JoyReviews of withjoy.com

After Multiple Multiple attempts to purchase a gift it came up with and error and the transaction could not be complete. I contacted support and that was more wasted time.

DO NOT BOOK HOTELS THROUGH WITHJOY!!! If I could give zero stars, I would. I booked two nights hotel stay through With Joy for a friends wedding and paid in full back in January 2026. When I arrived at the the hotel, reception informed us that the hotel booking had been cancelled 4 months prior due planned renovation works. This had been relayed back to the Travel Partner (Booking.com) and refunded, but never filtered back to me. I ended up paying the hotel again in full for a new reservation. Now several hundreds of £££ out of pocket. To this day With Joy haven't refunded the money after multiple times of asking. With Joy state that this is due to them working with their "travel partner" (Booking.com). The same issue happened with some friends over the same weekend and hotel, who have been refunded the money by With Joy. No one can acknowledge why my situation is any different to this. Why they cannot refund the money and internally resolve whatever issue they've had with Booking.com, as its nothing to do with me. After a 20 plus email thread conversation with multiple different people at With Joy they still haven't refunded the money. I have contacted the Hotel who have confirmed no correspondence has been received by With Joy or Booking.com to date, and am having to collate my own evidence of the whole trail in the hope this springs With Joy into action. I have also initiated legal proceedings in the hope this speeds up the process. DO NOT BOOK HOTELS THROUGH WITHJOY!!!!

DO NOT BOOK HOTELS THROUGH WITHJOY!!!! I booked two nights hotel stay through withjoy for a friends wedding and paid in full. When we arrived at the the hotel, reception informed us that the card used to pay for the reservation had been declined. This credit card turned out to be a travel agents card that withjoy had used. I ended up paying the hotel again in full for a new reservation. Now several hundreds of £££ out of pocket. To this day withjoy haven't refunded the money after multiple times of asking. withjoy state that this is due to them working with their "travel partner". Each email I keep informing withjoy their relationship with their travel agent isn't anything to do with me. I bought a service directly from withjoy. They should refund the money and internally resolve whatever issue they've had with their supplier, as its nothing to do with me. After a 20 email thread conversation with, withjoy they still haven't refunded the money. I'm now in contact with my credit card company to recover the money. DO NOT BOOK HOTELS THROUGH WITHJOY!!!!

Be warned!! Hotel booking prices charged are NOT as advertised. When booking a hotel via the site following my RSVP to a wedding I selected a hotel advertised at £75 per night. We need 3 rooms for our family, I selected what I needed and ticked fully refundable. Once paid I received a confirmation which was one room for 2 nights at a price of £180 per night!! Not at all what I had requested. Maybe I made a mistake, maybe it was a website error. I contacted Joy immediately to request a refund so I could book again. The booking is still months away. To this date they are still contesting that there is nothing they can do and are unable to refund or change. Nice website for the wedding, don't recommend you ask your guests to use for hotels. Misleading.

I made a reservation through the Joy app for a hotel stay for two nights and paid in full through the app. When I checked in Friday the hotel asked for my credit card. I of course expected it to be for incidentals so I had no problem with the request. Half way through my stay I decided to stay an extra day and asked about the cost for that. At that time I was told that my reservation was only for 1 night and the hotel was expecting that I would be checking out that same day. I told the front desk that my reservation was for two night and I took her the email confirmation showing the two nights and that it was paid in advance. The Hotel was able to accommodate me with my desired stay but I was told that they would need to charge me for the full stay because Joy had advised them that I was to pay the hotel directly. So instead of me paying for two nights at a reduced rate and maybe full price for the additional night, I paid a reduces rate of $310 for the 2 nights and another $570 for 3 nights at full price. I want someone to make this right.

My guest and I booked a room through Joy from our friend's wedding site. When we arrived, the hotel room provided had substantial issues, including outlets not working, which would make it difficult for me to stay there -- I use a medical device to sleep. When we brought it up to the front desk, the hotel offered to move us into a different room without any pushback. At the end of our stay, we asked about a partial refund due to the price difference in the room we received. We were directed to work with Joy. Upon contacting Joy, they were quick to say their hands were tied because the hotel would not approve a partial refund, and the hotel is the only one that can issue a refund. When I contacted the hotel, the manager said they had no spoken to anyone on behalf of Joy, and said they were more than happy to approve a partial refund - unfortunately, Joy has to approve it since we booked our room through them. Sure... I reach back out to Joy, who continues to stonewall the issue until I file a dispute with my credit card. Once that happens, they're more than happy to work with both me and the hotel to find a resolution. But oh wait... since a dispute was filed, they can't process the refund till it's closed. Well, balls in their court -- they have until September to respond to the dispute, or I get to keep the full refund. I was more than happy to accept a partial refund for the difference in room pricing, but if Joy doesn't want to participate with the customer, I'm happy to keep the full refund from my credit card company.

Update: After waiting five days after initial contact with a support agent online with no response after day three, I emailed With Joy/Joy Registry using the email provided. I let them know when I needed to have the gift shipped out by otherwise I would need to cancel and a refund before I filed a dispute with my bank. Labor was real friendly and helpful about the situation, however, it should not take the threat of filing a dispute to receive any kind of response. Do not buy anything off of the Joy registry! Do not!!!! They have a delayed shipping feature that couples can utilize and if you buy an item from them for a bridal shower, it won’t be shipped right away even if you use a different shipping address than what the couple has on file. That’s exactly what is happening to me. I bought a gift off their registry thinking it was your standard online shopping thing where you buy the item and it’s shipped to whatever address you put in within a couple days. It’s been over a month since I bought off my cousins registry and her shower is in two weeks. I contacted customer support, explained that I hadn’t received the item that I put my address in for, only for them to then tell me about the delayed shipping feature. I said that the item won’t be going to them, it’ll be going to me and I need them to either update the address or bypass delayed shipping. And if they can’t do that, I want to cancel my order. Keep in mind the fact that a $20 item you find in the store is being sold on their website for $60. Customer Service rep said it won’t be a problem to bypass but it’ll take the team 1-2 business days to approve. It’s been three business days since then and they haven’t reached out. So, I reach out again to see what’s going on. They tell me again that they need 1-2 business days to approve. I explain that this is an item for my cousins shower in two weeks and I need it for then. No response as of yet. At this point, I want to cancel the order and if they can’t, I’ll have to dispute through my bank.

The registry integration is horrific! It does not update with Amazon. We have received duplicate gifts because people have bought them and they’re not being removed. We have removed gifts from our registry that we’ve decided we no longer want and somehow they still showed up on the wedding website registry people have bought them and then there’s no option to return them because we don’t have the Amazon information all in all. I would never use this site as a bride again.