JoyReviews of withjoy.com

They do not let you know that you will not be able to access your reservation with the hotel but that they are making it for you and you have to go through them. If anything goes wrong you are out of luck and you will not get any of the rewards you get from the brand for status. Wish I never used them they are very shady.

My nephew used them to invite me so I used the link & block booked 2 rooms for 2 nights at Premier Inn to attend his wedding. Was not offered any options (only breakfast) which we didn’t want & paid in full as requested, 8 months in advance too! My mother just passed away & her funeral is to be the day before the wedding so as NOK have no choice but to cancel the wedding & JOY have refused to refund me any money for my block booking! More concerning, I spoke to Premier Inn who told me if I had booked directly they would have compensated in this devastating situation but could not even locate my bookings & any emails as promised from Kathleen at JOY offering me free cancellation which they have now clearly backtracked on, so it would appear JOY never even booked our rooms or paid Premier Inn! They also charged us hidden fees & taxes after we had agreed the original price for the rooms & then charged extra without my knowledge, when I raised this with them they said it was VAT! As we all know VAT is added & billed before payment in the UK! I will not give up & will have to get legal with them now. though they are Scammers & liars who shouldn’t be allowed to operate in the UK as they’re from USA! UPDATE: After a lot of frustrating emails & copying in the Hotel also, I have now had a beautiful email back from JOY & they’ve promised me a full refund which I can now see pending in my card app, so THANK YOU.

The hotel booking service staff is incompetent and not trustworthy! I recently requested to add my partner's name to my booking, which after much email exchanges and they had confirmed it's added. I called the hotel directly afterwards and they said no second was added! Since it's a third party booking the hotel can't help and redirected me back to them to resolve the request. I'm now back to square one. And our check in is only a few days away. It's unreliable not to mention the very high hidden "service fees" added to my booking. Would have been cheaper to book directly with the hotel with free cancellation. This online booking is NOT refundable BTW. Overall a very bad experience.

DO NOT BOOK A HOTEL WITH THIS COMPANY. WE ARE £500 DOWN AND STILL NO REFUND DESPITE WITHJOY ACCEPTING FAULT. Through my brother’s wedding website, I made a hotel reservation near the wedding venue. With Joy took £240 and sent an email confirmation to say we had reserved a hotel. The day before the wedding, I realised I had no email confirmation from the hotel themselves. I called the hotel and they confirmed With Joy had not passed on the funds and therefore we had no hotel booking on the night of the wedding. With Joy are completely uncontactable and the only way to ‘speak’ to someone is through the Live Chat function where they say someone will respond in 1 business day. We ended up having to pay a further £250 for a hotel that night as all other cheaper hotels were booked up. We wrote all of this in a complaint email to With Joy and still to this day have not received a refund DESPITE THEM ADMITTING FAULT AND ACCEPTING RESPONSIBILITY FOR NOT PASSING ON THE FUNDS. Luckily I have this all in black and white so I will be taking this to the Resolver UK, Financial Ombudsman and Company Misconduct. So far the only email we have received from them is the one where they accept responsibility and said we’ll be in touch about a refund, and then an automated email to say do you have any follow-up questions… Terrible company, definitely do not use and protect your money.

Do not book with Joy Bookings. I had booked a hotel room. I canceled as they charged in US dollars. I realized that they did the conversion to Canadian dollars so asked them to re-instate the booking 5 minutes later. They informed me that it was already cancelled and would not return my money, however it was not cancelled by the hotel till 8 days later! I conversed through email only as you can not speak to a person for over 2 weeks with still no hotel room or my money back. Needless to say, it was a stressful and a horrible outcome that I am continuing to fight. Again, do NOT book through this company. Book directly you will be much better off!

Everytime I edit my registry, it doesn't update on with joy. It is always a huge pain to edit the registry.

EDIT: WithJoy responded to my original post to say they would be reaching out, but never did (2 months). I have not had any satisfaction from any customer service engagement, so downgrading to from 2 stars to 1 star. Additionally, we tried to use the Spur experiences for our honeymoon. You can access these activities for cheaper and more flexible with more information elsewhere. DO NOT add them to your registry. ORIGINAL: I would not use this platform again. Mainly for their glitchiness, registry, and customer service. The platform for an event is fine. Minimal customization, but free. What I REALLY don't like: -Guests complained of its glitchiness. I ended up having to register some people on their behalf. -Emailing/messaging guests through the platform has ZERO formatting. I couldn't bold, bullet points, or anything. I also could not attach anything like guidance. I decided to just export emails and send from my email account. -Sending an E-invitation is not straightforward and they try to get you to buy invitations. -The most ANNOYING thing is the registry. I spent days sorting through the registry to find things we like and need. A lot of it is bougie. Guests purchased items on our registry. We had the items sent after our wedding only to find out that they were OUT OF STOCK and we were provided WithJoy Credit. I soon learned that you could add items to your registry that are already out of stock - they keep those items on their registry list. And at least 2/3 of our registry items were out of stock. So I have had to spend days and my own money finding the same items that guests purchased for us through WithJoy on other sites. And I've spent more hours searching for items I want on the platform, only to find out they are also out of stock.... How am I supposed to use the credit? And how am I supposed to thank my guests for items they purchased but I never received? It is hugely embarrassing and the last thing I want to deal with after the most magical weekend of my life. They advertise a 20% discount on items not purchased from your registry after your wedding, but that only applies to one item at a time (so you have to pay for shipping x times). I didn't figure this out until I tried. They gave me credit for items that I shipped but were unavailable. But it's not at all straightforward on how to use that credit. I have to go into the item that was out of stock and copy a discount code. There's no "bank" of funds. And again, I can still purchase something that is out of stock and have to start all over again. When I asked for support, they dodged my questions and offered to help find similar items (I tried. And how are they to remake 2/3 of my registry?). My husband had to code an app that searches through their registry for in stock items.... And it's not a lot. I am so frustrated. There was no transparency in the registry. I would have rather paid for an actual quality website than this. What am I supposed to do with all of this WithJoy credit I can't use?

The RSVP tracking isn't working and it's not keeping track of our guests saying yes or no, the guest lists won't upload correctly.