Average
704 reviews
Wisper InternetSelect a bar to see only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works.The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless.We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors.Here’s the Wisper Promise:1. We help you choose a plan that’s right for you.2. We get you connected and make sure it works.3. And we’re always here when you need us.So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares
Wisper Internet (wisperisp.com) has 704 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 142 reviews with 1 star · Clear filters
Gary
Posted
I contacted Whisper to find out why I could not order an On Demand movie and was told the type of service/payment program I have does not allow me to order an On Demand movie for some reason I could not understand. I plan to change my cable tv service as soon as I can.
Response from Wisper Internet· Jul 19, 2021
Hi Gary! We're sorry for the inconvenience! Hopefully we can get that worked out.
Lorie
Posted
The internet service is absolutely horrible!!!!
Response from Wisper Internet· Jul 19, 2021
Hi Lorie! We're sorry to hear that! Would you please send us some additional details to [email protected]? Thank you!
Marcy
Posted
Customer service was absolutely rude and condescending.
Response from Wisper Internet· Jul 19, 2021
We hate hearing that, this message has been passed along to management.
Mark
Posted
Our internet only works part of the time. When we actually have service, the quality is so bad we have to turn the movie we are streaming off. It's incredibly frustrating. We can't sit on the phone every single day with tech support to fix issues. We are tired of paying for a service we aren't able to use. Actively searching for an alternative provider.
Response from Wisper Internet· Jul 19, 2021
Thanks for the feedback, support will be in contact with you!
Brenda
Posted
It goes down alot and the speed is bad its slow !!
Response from Wisper Internet· Jul 19, 2021
Sorry to hear about the frustration, support will be giving you a call to see what is going on .
Gladys
Posted
I give one star because I get kicked off line, internet disconnects. and gets very SLOW.
Response from Wisper Internet· Jul 19, 2021
Thanks for letting us know, support will be in contact with you!
scott
Posted
still waiting for tower upgrades currently have 30mbps paying $100 a month vs $75 i should be paying, complained and got a discount for 3 months and on my 30mbps if i get 5-10 I'm doing good
Response from Wisper Internet· Jul 19, 2021
Hi Scott! We're sorry you haven't been receiving the proper speeds! We've entered a support ticket for you and we'll check it out.
WILLIAM
Posted
Wisper took over our internet from another company. We rarely got the speed that were were suppose to get. Technicians came out to make adjustments but it usually didn’t help for long. Then they did upgrades to tower and things really went downhill. You would think when they say upgrades things would be better but they were much worse. Finally a higher level technician came out and tried to get a signal but couldn’t. He said they wouldn’t come out anymore and we should switch to someone else. Many people in our area that use to have Wisper had to switch from them because of poor service. Wisper said they were aware of the problem but they don’t seem interested in doing anything to fix it. On social media Wisper is always talking about the new areas they a installing internet but they don’t seem to care about their existing customers. Make me wonder if they are getting government subsidies to install internet in rural areas but with no oversight to see if it actually works. They did credit our bill some during the nonexistent service but we were still paying for internet they we were not getting. I would not recommend them if you want your internet to work a few months from now.
Response from Wisper Internet· Jul 19, 2021
Thanks for the feedback, William. We are working on some things for your area, stay tuned!
