Keri-Lyn P.
Posted
I cancelled the trial the next day…
I cancelled the trial the next day after I was charged. I just got billed $80 CAD to renew said subscription. And when I wrote to complain, they offered me a lifetime membership? Give me my money back a holes
Response from Wisey· Sep 22, 2024
Dear Keri-Lyn! Thank you for sharing your experience. We sincerely apologize for the frustration this has caused. It’s certainly not the experience we want for any of our customers. We understand that you canceled the trial and were unexpectedly billed for a renewal. This is concerning, and we want to resolve this for you as soon as possible. Please know that our team takes refund requests seriously, and we’d be happy to investigate your case further to make things right. Could you please email us directly at [email protected] with your account details? We will prioritize your request to ensure it is reviewed and addressed promptly. Have an awesome day!



