Wine Enthusiast Reviews | Read Customer Reviews of wineenthusiast.com

Wine Enthusiast Reviews | Read Customer Reviews of wineenthusiast.com

Wine Enthusiast reviews

Showing 139 reviews with 5 stars · Clear filters

JOHN P.
Posted Sep 30, 2025
Fantastic Customer Service
Shane and the Customer Service team did an outstanding job to resolve my inquiry.
Response from Wine Enthusiast· Oct 7, 2025
Thank you for taking a moment to share this fantastic feedback. We are so proud of our team, and it's wonderful to hear that Shane provided you with outstanding service to get your inquiry resolved. I will be sure to pass your compliments along to him and the rest of our customer care team. Cheers, John B. Head of Customer Experience
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Ashley H.
Posted Sep 23, 2025
What an amazing company to deal with !
What an amazing company to deal with ! They stood behind their product without a blink. Easiest customer service experience ever!
Response from Wine Enthusiast· Sep 30, 2025
Thank you for the fantastic review! We are so pleased to hear you had such an easy and positive customer service experience with our team. Standing behind our products is a top priority for us, and your feedback lets us know we're getting it right. We truly appreciate you choosing Wine Enthusiast. Cheers, John B. (Head of Customer Experience)
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Brenda D.
Posted Jul 17, 2025
Ordered a broken handle replacement for…
Ordered a broken handle replacement for my countertop wine opener. The representative stated he wasn’t sure they carry just the handle but he would check and call me back. He did and was able to order replacement. Thanks!🤗❤️
Response from Wine Enthusiast· Sep 30, 2025
Thanks for taking the time to leave a review, Brenda! So glad we were able to get you back up and running! - John B (Head of Customer Experience)
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Peter J.
Posted May 8, 2025
Reached out about something I expected…
Reached out about something I expected to take a week more more to land on the right desk and resolve and their digital team had it sorted within a few hours. Impressive!
Response from Wine Enthusiast· Jul 7, 2025
Appreciate you taking the time to leave a review, Peter! - John B. (Head of Customer Experience)
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NWBC
Posted May 6, 2025
Amazing
Dino was incredibly helpful and very responsive. I work for a General Contractor and it's rare to find such great service
Response from Wine Enthusiast· Jul 7, 2025
Thanks so much for the shout-out for Dino, we'll pass it along! - John B. (Head of Customer Experience)
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Judy S.
Posted May 1, 2025
Very professional and customer…
Very professional and customer oriented. I've purchased several times from them and will continue to.
Response from Wine Enthusiast· Jul 7, 2025
Thanks so much for the kind review, Judy! - John B. (Head of Customer Experience)
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Todd D.
Posted Mar 15, 2025
DAMAGED fridges
UPDATE: I'm delighted to report that Wine Enthusiast followed through and delivered two replacement wine cellars, both undamaged and fully functional. I am quite relieved! And very appreciative. Rating has been updated to 5 stars. I purchased the top end Revelation double fridge, and BOTH units arrived damaged beyond usability! Wine Enthusiast has stood behind their product so far and have ordered replacement units for me. I will update this review again once these arrive undamaged.
Response from Wine Enthusiast· Jul 7, 2025
Todd, I hope we were able to resolve the issues you experienced. Please let us know if you need further assistance! - John B. (Head of Customer Experience)
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Karen
Posted Mar 12, 2025
Excellent Service
They had what I needed and shipped it out right away.
Response from Wine Enthusiast· Jul 7, 2025
Thanks so much for the review, Karen! - John B. (Head of Customer Experience)
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