Great
647 reviews
Wild West Pool SuppliesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Wild West Pool Supplies is a swimming pool and spa parts supplier, a company whose purpose is to help people enjoy more time in their pool or spa. With over 30 years of experience in the industry, we offer an immense volume of knowledge, and will happily answer all of your questions and concerns regarding your swimming pool or hot tub to ensure you have exactly what you need.
Wild West Pool Supplies (wildwestpoolsupplies.com) has 647 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 27 reviews with 3 stars · Clear filters
Paul D Q.
Posted
These were not the parts I was looking for. I couldn’t tell that they were too large and there were no dimensions on the description or picture. I will try calling and see if you have the part.
Mike H.
Posted
This company is slow to respond. I ordered a part and I had to send multiple emails to get the status of my order. Plus I couldn’t find a phone number to contact them anywhere on their website. Once they responded I was told they didn’t have the part and would order it. When I hadn’t heard any updates, I contacted them to learn that the manufacturer no longer makes the part and would have to substitute something similar. I was ok with that. Finally received the part and it almost works, it needs an extra piece to fit but it’s not a problem. Work on your customer service if you want a better review.
Ian H.
Posted
$25 fixed priced shipping is not fixed price. Found out the hard way that it depends on the item you buy but they won't tell you up front before your order is complete, and then they have your money. They need to say up front that some heavier items will be charged an additional amount, or overseas deliveries are not eligible for the $25 fixed price. I bought a small pump - weight 12kg. Next day I got an email to say they couldn't do it for the $25, and that shipping to Australia would be $170. The pump cost about the same price. I then added some other small loose items (small roll of poly pipe, plastic fittings) and an ozonator which is in a box about same size as an iPad, and then the shipping went up to $280. On the bright side the items were packaged extremely well, probably best I have ever had from an overseas purchase, and it only took 3 days for the delivery to arrive. Staff (incl. 2 managers) have kept in touch via email all through this process but it might have been a week between responses, so rated down for that too. So, when the package eventually arrived, I was sent a $40 cheaper pump than I ordered. That is still being looked into. I wouldn't not do business with them again, because spare parts are really hard to source from Australia, as are suppliers that will send items to Australia, but I would want to know exactly what it was going to cost me up front, and get in writing that they would stick to a fixed price offer if they are going to offer it. If this was a company based in Australia, they would have had to honour the original $25 shipping fee, even if it meant taking a loss on the sale.
Response from Wild West Pool Supplies· Apr 6, 2020
Hi Ian, I appreciate your fair review, thank you. The $25 fixed price for large, heavy equipment is for our US customers. Shipping these types of parts, combined with the several others you ordered, is extremely expensive. We provided you the best options at cost -- we do not profit off of shipping, it's just a passed-through expense. We are a small business, and I cannot honor a $25 shipping fee intended for US customers when it costs $280 to ship a large order internationally. I don't believe that is unreasonable, we have been transparent and tried to be fair in our processes. Wish you the best, Mark (the owner)
