Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™· Dec 31, 2018

We are sorry to hear the item you chose is out of stock. Orders do take 1-3 business days to process and within that time if it is out of stock the client would be notified. We are making changes to speed up this notification process. A client care representative reached out to you to assist and let you know we would be happy to refund the shipping and make the change to ground for you. We appreciate your understanding and feedback.

Response from Wigs.com – The Wig Experts™· Dec 19, 2018

We are sorry to hear that the Sonoma didn't work out for you. You can definitely return it if within the 30 day timeframe and in the original condition. You may want to try looking at our petite styles. We left you a voicemail to try and assist you as well. A few styles that are similar and petite are: Movie by Ellen Wille or Soft and Subtle Pet/Avg by Gabor are two geat pieces. We appreciate your feedback and hope this helps.

Response from Wigs.com – The Wig Experts™· Dec 13, 2018

We are very sorry that the item you chose was not in stock. We continually make updates to our website with our backorder process. On most products, if the item is out of stock it will tell you when you try to purchase. With items that don't alert you when purchasing, we send emails out to notify client's within 24-48 hours. Our records indicate you did cancel the order was cancelled and the transaction voided. We appreciate your understanding and feedback.

Response from Wigs.com – The Wig Experts™· Dec 12, 2018

We are sorry to hear that you weren't happy with the piece you received. We assure you every item we send out is direct from the manufacturer. You are welcome to send it back, and we would be happy to inspect it and either refund you or give you store credit to purchase a new one. We want our client's happy with their purchases. The information for returning is on the backside of the packing slip you should have received. If you need any assistance with this we can have a client care representative reach out. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™· Dec 10, 2018

We are sorry to hear about your experience. We do recommend you trying a piece on when you receive it, however keeping in mind it has to be in the original condition for return. The short hairs you are referring to may have been the return hairs, with hand tied pieces each strand tied in will have a shorter return hair leftover. We are shipping the item back to you and are going to cover the cost of shipping. We would still be happy to offer you a discount on a future order. If the piece were in a good condition we would have happily accepted back for a refund or store credit. We hope that you allow us to assist you in the future. We appreciate your feedback as well.

Response from Wigs.com – The Wig Experts™· Dec 7, 2018

We do apologize for your experience and that the item you chose is out of stock with the manufacturer. We would be happy to assist you in finding something similar in style in color that may be in stock or to offer another color option? The color Light Brown is available. You can also cancel the order if you do not wish to wait. We appreciate your patience and feedback.

Response from Wigs.com – The Wig Experts™· Dec 5, 2018

We are sorry to hear about your experience. We do respond back to our emails (during the weekdays/business hours) within 24-48hours. Usually, our system won't allow us to return an item if it has been past the time frame. If you can have postmarked by Friday of this week (12/7/18) and the item is in original condition we will notate your account and make an exception on this return. We do appreciate your feedback and hope that we helped in resolving this issue.

Response from Wigs.com – The Wig Experts™· Dec 4, 2018

We are sorry to hear that you are unhappy with your experience. We don't refund the shipping cost of $7.95, because the item was shipped and that cost goes to the courier. The $5.00 handling fee can be avoided by selecting store credit. We would be happy to have a wig expert assist you in finding another color. We appreciate your feedback and hope we can assist you in the future.