Whitestone DomeReviews of whitestonedome.com

I can't begin to say how UNBELIEVABLY upset I am. I ordered this product, started the process of installing the screen protector only only to find out the uv light they included was BROKEN. Now I'm stuck with a phone that has adhesive all over it and no way to cure it. I'm going to start by demanding a refund of this product and God forbid they ruin my brand new phone or they'll be paying for that too.

The lifetime warranty is a scam, I had to pay 30 dollars for 2 replacements of 2 Galaxy S9's that have cracks and chips. And I quote from Whitestone email.. "the 30 dollars is for handing, restocking and shipping.". UM WHAT!?!?! The first purchase should have already covered all that!!! I can she s small shopping fee, but restocking and handling????!!!! This is suck a scam

Purchased the screen protector on 4/25/20. To date, have NOT received it! Customer Support IS terrible with responses. My communication would make them look bad as I am doing ALL of the leg work. All they have are broken promises. Great candidate for reporting to the Better Business which wil be initiated soon. Don't waste your money nor time!!! They are not worth it! VERY SAD!!!

Similar to other users, I followed the instructions, and the glue did not reach the edges of the screen. I tried a 2nd time and the screen fell awkwardly, meaning that it didn't cover evenly. I could be good if it works as in the videos, but a very expensive gamble.

I've bought two of these recently, one for a Galaxy S20 Plus in which I've had no problems with the install, in fact quite perfect following all the instructions to the letter. I purchased this though a mobile phone store selling through eBay UK. Having read all the 'glowing' recommendations across the internet (YouTube and Tech Sites mainly) I expected great things. The second i purchased for my parters S20 5G directly from WSD a few days later as i received a 30% discount code and didn't need the UV light as I already had one from the other purchase (£36 delivered). Super quick delivery and arrived in days so I can't fault that, but I had no end of issues with the install (not enough adhesive to spread to the entirety of the screen so found myself having to try to 'coax it' and to start again, and secondly spidering across the bottom right of the screen after curing the second time) - why would you put smaller tubes per install into the product than is actually required? Obviously also once cured you can't re-use the screen protector so your purchase is pretty much wasted. For the first purchase, I tried to register my product so that it was covered under the warranty but it was rejected and I was advised to 'go to my local store'. Yeah great thanks for the support. Its YOUR Product WSD regardless of where you purchase it. Ironically their warranty site does not show the product I purchased (1 Pack vs 2 Pack) and in fact, shows eBay US (so you accept eBay US purchases, but not eBay UK - WTH?). Warranty support/website is a bit of a joke. I raised a Warranty request on the 16th May for the second purchase which I'm awaiting a response but it is sat as "Processing'; although they where quite happy to take my money quick enough for the shipping; annoyingly WSD actually have the audacity to charge you $10 for shipping for a product that is faulty and already extortionately priced and frankly I can ship for less than £3 myself. I get the price of the product is wrapped up in the 'extra's but as a screen protector it's probably above standard and as a consumer you certainly should not be paying to have a product replaced under its warranty. Kind of sitting between 2 and 3 star rating, but marked it down given that they mailed me straight after i contacted them to ask for the order number, then simply didn't reply or advise what they were going to do, plus the other issues I've cited. Sadly, this could be a very good product if their after sales and consideration to the device types/issues were handled better (or even selling a 2/3 pack to the UK market given I've seen places selling the full product, for one screen for £65.00 - the screen itself must cost buttons) EDIT: After a similar round of issues with the warranty replacement and a company that can only be described as a bunch of thieves, I've marked my rating down to 1 (it should however be 0) I provided full evidence including a post install picture (showing it perfect) and after the install a few days later where the adhesive had started to deteriorate and come away. After a long protected email dialogue they have simply refused to refund. stating 'it's not policy' so completely ignoring statutory rights and consumer law.I find it astonishing these type of companies are allowed to behave like this. If you know what is good for you, stay away from this shambles of a company and poor quality defective product.

They supply a defective buckled product and then you have to pay to have the replacement sent to you, "that's not a warranty". Never before have I come across a so over hyped company with such poor after sales care.

Claims edge to edge, its not. Claims bubble free installation, not that either. Tried to install twice following the instructions to the letter got bubbles both times. After finally installed it the glue started failing within 24hrs.

Bought for S20+ and S20 Ultra. Fingerprint scanner works. That's where the good news ends. This screen protector does not cover edges of the screen as it says. In fact it covers less than the factory installed plastic screen protector from Samsung as the included pictures show. I followed all the instructions (written and video) and the installation was completed as instructed with wait times and cure times strictly followed. The screen protector lines up with the inside edge of the case and tries to lift, leaving feathery spots under the corners of the protector. Not a huge deal at the end of the day, but I paid a premium for this product because it is supposed to cover the screen and I liked the idea of a UV cured complete coverage glue. The cord that came with the black light didn't work and it took some trouble shooting to find that out and use another one I had for another device. When I asked the company about this, they said it was installation error and refused to refund or return the product. They never addressed the lack of screen coverage that they advertised. Will never do business with them again. If you don't want full screen coverage and have a case that doesn't touch the edge of the protector this product might work for you. Otherwise don't buy it is my advice.