Weston Store Heated ClothingReviews of westonstore.com

When ordering a mens jacket, be aware that the zipper is not configured as a mens zipper. It zipps from the opposite side, like a womens coat. When Weston was contacted, they stated that the jacket was actually designed as a "unisex" jacket, even though the jacket I ordered specifically stated that it was a mens jacket. I have to pay for shipping to get my money back too. Great stuff. Would not recommend at all.

I would give this company a zero if I could. They are a scam. I did receive merchandise ordered, but just because merchandise arrives, does not mean you haven’t been scammed. One of the items, the gloves, is acceptable at best. Another item ä, „heated insoles“ is a ridiculous design that makes it a real pita to use, and it would be laughable to say that it „heats“. I respectfully requested a refund, and accepted eating the 15% restocking charge, since they were overpriced already and I hoped to recoup something. The postage for return is also on you. But it turns out the address that they gave me is vacant according to the USPS, and after several attempts to deliver, they returned the item to me. I informed the same customer support contact of this, and they gave me a non-answer. It says in many words, basically the post office should be able to tell me the problem, let us know if we can help you with anything else. And then they ghosted, no replies to anything I send whatsoever. This is a dropship scam, and you are stuck with the overpriced items of poor design and quality.

Please be sure to review the Return Policy!! Ordered a jacket in a small but fits like a medium and had to return it. All tags intact and original packaging. I had to find out that they charge a 15% restocking fee, plus shipping. This is ridiculous and unfortunate. They don't offer extra small so I don't have an option to exchange it. I've never run into this problem with other retailers and won't purchase from Weston in the future.

Buyer beware!!! Site says easy returns. They are anything but easy. Number 1 you can’t talk to a human to ask questions or go through the return process with. Number 2 you are charged a 15% restocking fee. (Unless you dig deep in their website you don’t know this until you want to do a return) Number 3 you have to pay for shipping back to the company which means you have to either print out and pay for your own shipping label or you have to pay a premium if you go to the Fed Ex or UPS store. Number 4 if you take off tags you can’t return the product so when you test it out make sure you keep the tags on. Very sketchy company to me. I would not use the nor recommend them.

Weston is clearly not interested in customer service or reputation. I had an issue and the reply clearly disregarded the facts. Buyer beware they don't treat you well.

Ordered a jacket for my wife for Christmas and it didn't come with the battery or charging cable. Three and a half months now and all I get from them is its on it's way cause they are backed up? It's warm enough now my wife has no use for it.

It took four months for the order to arrive. When it did arrive the XL jacket was too short in the sleeves. Company refused to exchange or refund or resolving issue. This company has a poor business ethic and even worse customer service! Follow up: Company admits poor sizing in response below and still refuses to refund or exchange item that took them four months to deliver. Says a lot, buyer beware!

Very difficult to work with on a return. Sent the vest back to never receive the replacement or money back. Stay clear of them.