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18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 893 reviews with 2 stars · Clear filters
monica F.
Posted
I want it expedited shipping on my purchase and I couldn’t fulfill that
Response from West & Willow· Dec 4, 2022
Hi Monica, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Suze F.
Posted
The image we received is disappointing . The images on the site were so cute! There should be some more detail on our dog. She is black, but more highlights on her would be nice so she’s not just a black shape. It would be nice if they would send a proof out so you know what to expect. The framing I have to say is the worst. The quality is terrible. So cheap. Even the backing behind it. Its like one of those cheap frames you would buy for a poster. This was for a gift and it feels so low quality. Embarrassing to give it as is. Already spent so much money to get it reframed. Was so excited about this. Now thinking we need a plan b gift.
Response from West & Willow· Dec 4, 2022
Hi Suze, We hate to hear that your order's quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Michelle E.
Posted
I’m so heartbroken it Looks nothing like her! It was going to be a gift, Stella is the one I wanted the canvas of.She passed away 2 months ago,
Response from West & Willow· Dec 3, 2022
Hello Michelle, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Serena C.
Posted
I did not like the quality of the phone case holder. Very cheaper & photo not color accurate. Not worth $50!
Response from West & Willow· Dec 3, 2022
Hi Serena, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an e-mail now to get this taken care of.
Chloe J.
Posted
I am unbelievably disappointed with how this turned out. Only one pet looks similar to their photo and even then it looks like it's just a software that you can run on photoshop and doesn't give it that "painted" look. Which you can do yourself. There is no way an actual human, which they say looks at these, looked at this. This is so awful. These are all deceased pets too... I'm honestly more disappointed in myself for taking the chance to do this. It's a waste of money. I'll try to get it fixed but I've resigned to the fact that I've literally just thrown my money away. The spacing is nothing like the images in the advertisement or on their website the whole thing is white space. The frame is even falling apart. Please learn from my mistake and go with a different service. This is NOT WORTH IT. I paid extra money for a digital download which I cannot access and a "shiplap" background. Just please save your money. This is horrible. Pro - it got here quick - but that makes sense since I'm not sure anyone actually looked at this. They clearly didn't read my notes on the photo either.
Response from West & Willow· Dec 2, 2022
Hi Chloe, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority, so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Emily H.
Posted
The painting I received does not look like the picture I sent in. I’m very disappointed.
Response from West & Willow· Dec 2, 2022
Hi Emily, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Karen W.
Posted
No place to put comments on the order form, communication in a separate e-mail did not get passed along (even though someone replied), product came in poor packaging and was broken and the picture was wrong because of the above communication issues.
Response from West & Willow· Dec 2, 2022
Hi Karen, We hate to hear this! We are now contacting you via email to assist you in resolving this issue.
John R.
Posted
Once ordered I immediately requested to update delivery address and it was promptly amended but was not properly updated in the system. When I emailed West and Willow to update the address when it was delivered incorrectly, I never received a response and had to work it out with the courier company. I have since received the product (which is a bit cheap and nasty for the money paid)
Response from West & Willow· Dec 2, 2022
Hi John, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
